EDF won't pay me promised credit for getting a smart meter installed

maghater

Was being pestered by EDF to get smart meters installed, they finally offered me £100 credit if I agreed. Cost of living crisis etc., readily agreed, meters fitted about 2 months ago, no sign of credit, EDF now want copy of email they sent to me promising this, as this was more than 3 months ago it has been deleted. Shocking company would avoid them like the plague.

Gerry1

Try making a Subject Access Request.  I assume you've checked the Deleted / Trash folder?

FreeBear

maghater said:

Was being pestered by EDF to get smart meters installed, they finally offered me £100 credit if I agreed. Cost of living crisis etc., readily agreed, meters fitted about 2 months ago, no sign of credit, EDF now want copy of email they sent to me promising this, as this was more than 3 months ago it has been deleted. Shocking company would avoid them like the plague.

Shocking that you don't retain copies of emails longer than three months. It is prudent to retain emails for six years, especially if they relate to financial transactions (e.g. banking, energy, etc).

jimjames

FreeBear said:

maghater said:

Was being pestered by EDF to get smart meters installed, they finally offered me £100 credit if I agreed. Cost of living crisis etc., readily agreed, meters fitted about 2 months ago, no sign of credit, EDF now want copy of email they sent to me promising this, as this was more than 3 months ago it has been deleted. Shocking company would avoid them like the plague.

Shocking that you don't retain copies of emails longer than three months. It is prudent to retain emails for six years, especially if they relate to financial transactions (e.g. banking, energy, etc).

Absolutely. When the likes of Gmail allow 10Gb of email storage there isnt any real need to delete unless emails have huge file attachments.

maghater said:

Was being pestered by EDF to get smart meters installed, they finally offered me £100 credit if I agreed. Cost of living crisis etc., readily agreed, meters fitted about 2 months ago, no sign of credit, EDF now want copy of email they sent to me promising this, as this was more than 3 months ago it has been deleted. Shocking company would avoid them like the plague.

Without the email is it also possible that you've misremembered the details of the email and it wasn't actually £100 credit on the bill but some other offer.

MWT

Has anyone else heard of EDF, or any other supplier, offering a £100 credit just for installing smart meters?

I'm not surprised they are asking for a copy of the email...

[Deleted User]

Hi,

google found THIS.

maghater

MWT said:

Has anyone else heard of EDF, or any other supplier, offering a £100 credit just for installing smart meters?

I'm not surprised they are asking for a copy of the email...

Thanks to help from tech savvy daughter have been able ti retrieve email, and a message saying credit would appear 30 days after meters fitted (actually 60 days) So presumably I will get my promised credit. Going to tell them to shove it as soon as cash is in my account. So a PR disaster for EDF

maghater

jimjames said:

FreeBear said:

maghater said:

Was being pestered by EDF to get smart meters installed, they finally offered me £100 credit if I agreed. Cost of living crisis etc., readily agreed, meters fitted about 2 months ago, no sign of credit, EDF now want copy of email they sent to me promising this, as this was more than 3 months ago it has been deleted. Shocking company would avoid them like the plague.

Shocking that you don't retain copies of emails longer than three months. It is prudent to retain emails for six years, especially if they relate to financial transactions (e.g. banking, energy, etc).

Absolutely. When the likes of Gmail allow 10Gb of email storage there isnt any real need to delete unless emails have huge file attachments.

maghater said:

Was being pestered by EDF to get smart meters installed, they finally offered me £100 credit if I agreed. Cost of living crisis etc., readily agreed, meters fitted about 2 months ago, no sign of credit, EDF now want copy of email they sent to me promising this, as this was more than 3 months ago it has been deleted. Shocking company would avoid them like the plague.

Without the email is it also possible that you've misremembered the details of the email and it wasn't actually £100 credit on the bill but some other offer.

If you dont believe me try googling it

Mobtr

MWT said:

Has anyone else heard of EDF, or any other supplier, offering a £100 credit just for installing smart meters?

I'm not surprised they are asking for a copy of the email...

Yes, EDF do it all the time 

Chrysalis

These sort of emails never delete, treat it as a lesson learned.

MWT

Mobtr said:

MWT said:

Has anyone else heard of EDF, or any other supplier, offering a £100 credit just for installing smart meters?

I'm not surprised they are asking for a copy of the email...

Yes, EDF do it all the time 

They must be a long way behind their installations targets then...