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EDF won't pay me promised credit for getting a smart meter installed

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Comments

  • MWT
    MWT Posts: 10,551 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    maghater said:
    MWT said:
    Has anyone else heard of EDF, or any other supplier, offering a £100 credit just for installing smart meters?

    I'm not surprised they are asking for a copy of the email...
    Thanks to help from tech savvy daughter have been able ti retrieve email, and a message saying credit would appear 30 days after meters fitted (actually 60 days) So presumably I will get my promised credit. Going to tell them to shove it as soon as cash is in my account. So a PR disaster for EDF
    Hopefully the email was a 2023 version of the one linked above as that one required installation during last year ?

  • Mr.Generous
    Mr.Generous Posts: 4,034 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    EDF pester me non-stop, but no offer of any credit. Latest message said my (never fitted) first generation smart meter was no longer able to communicate with them and I need the latest smart meter. Good job I didn't bother getting the rubbish first generation job then!

    I'm holding out for the £100 now!!
    Mr Generous - Landlord for more than 10 years. Generous? - Possibly but sarcastic more likely.
  • stuarta99
    stuarta99 Posts: 152 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Just jumping on this as I'm always being pestered and got a text yesterday offering me £100 but I see there is nothing on their site about it
  • pseudodox
    pseudodox Posts: 551 Forumite
    500 Posts Third Anniversary Photogenic Name Dropper
    stuarta99 said:
    Just jumping on this as I'm always being pestered and got a text yesterday offering me £100 but I see there is nothing on their site about it
    I got the same text & likewise no mention on the site when I logged in to my account.  The text did say the install had to  be done by 10/12/23 & there were limited appointments.  But I don't have a suitable gap in MY diary at the mo unless they are prepared to install between 6pm & 8am.  LOL!
  • stuarta99
    stuarta99 Posts: 152 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Yeah dunno whether to trust it. Thinking that I have the proof in the text at least 
  • M25
    M25 Posts: 388 Forumite
    Third Anniversary 100 Posts Name Dropper Photogenic
    You made a contract with another party: keep the contract offer (email).

    Don't blame the other party.
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