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Barclays ISA delayed/mislead transfers
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RobertaV
Posts: 1 Newbie
Hi.
I wonder if anyone has/had issues with Barclays ISA delayed/mislead transfers.
I opened a 1 year fixed ISA in March and one of two ISA transfers from SBS is still not debited in my account as per 19th of June. SBS financial team posted proof of transfer being cashed by Barclays in April. After numerous phone calls and on line chat I now had to raise a complaint. I do not understand how they can cash my money (ISA transfer of 25000) from SBS in April, yet, my money is still not in my new Barclays ISA account in June. At all steps I was assured that there are major delays with the transfers due to the popular ISA product but that my money is safe. I am now very worried as no one from the complaints team honoured either the verbal or written promises of contacting us by a certain date. I was told that they do have 45 working days ( from raising the complaint) to resolve the issue before I can take this further.
Has anyone had any similar issues solved successfully?
Anyone advice would be greatly appreciated.
I wonder if anyone has/had issues with Barclays ISA delayed/mislead transfers.
I opened a 1 year fixed ISA in March and one of two ISA transfers from SBS is still not debited in my account as per 19th of June. SBS financial team posted proof of transfer being cashed by Barclays in April. After numerous phone calls and on line chat I now had to raise a complaint. I do not understand how they can cash my money (ISA transfer of 25000) from SBS in April, yet, my money is still not in my new Barclays ISA account in June. At all steps I was assured that there are major delays with the transfers due to the popular ISA product but that my money is safe. I am now very worried as no one from the complaints team honoured either the verbal or written promises of contacting us by a certain date. I was told that they do have 45 working days ( from raising the complaint) to resolve the issue before I can take this further.
Has anyone had any similar issues solved successfully?
Anyone advice would be greatly appreciated.
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Comments
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Probably best to repost your question is a more specifically relevant forum.
ISAs & tax-free savings — MoneySavingExpert Forum
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