Rights when Posting Items to MusicMagpie (Tech trade in company)

ptblk

I’m in the same boat , but they aren’t offering to pay anything out as they say it is a fraudulent claim 🤔😡 am interested in what the next step would be and if anyone has been successful 

PHK

tightauldgit said:

Since MM sent the postage label, RM was acting on their behalf and it was delivered to MM the moment Royal Mail collected it. What they then did with it is their responsibility. The fact you can show it made it to their distribution centre is more evidence in your favour. 

I don't think the insurance is relevant since the courier hasn't lost the item and they aren't saying it arrived damaged. In any case I don't think that they can simply say your £500 item is only insured for £150 and you can like it or lump it. It certainly sounds to me like something a court wouldn't enjoy hearing. 

You're missing a piece of information. Music Magpie offer a range of returns. If going by post they advise that if the value is over £150 then you should send it special delivery. You can still use the prepaid label but they warn you that you'll be limited to £150.

They make this very clear, if doing it online you cannot print the label without acknowledging this and getting another warning. If you request a pack, you get a letter and a booklet explaining the choices. 

I've done it both ways in the past and always sent special delivery.

the_lunatic_is_in_my_head

PHK said:

tightauldgit said:

Since MM sent the postage label, RM was acting on their behalf and it was delivered to MM the moment Royal Mail collected it. What they then did with it is their responsibility. The fact you can show it made it to their distribution centre is more evidence in your favour. 

I don't think the insurance is relevant since the courier hasn't lost the item and they aren't saying it arrived damaged. In any case I don't think that they can simply say your £500 item is only insured for £150 and you can like it or lump it. It certainly sounds to me like something a court wouldn't enjoy hearing. 

You're missing a piece of information. Music Magpie offer a range of returns. If going by post they advise that if the value is over £150 then you should send it special delivery. You can still use the prepaid label but they warn you that you'll be limited to £150.

They make this very clear, if doing it online you cannot print the label without acknowledging this and getting another warning. If you request a pack, you get a letter and a booklet explaining the choices. 

I've done it both ways in the past and always sent special delivery.

I'm not sure they can do that, I think they either shouldn't offer the £150 cover label if the value is higher and let the sender sort it out on their own postage or they should offer a label with more cover. 

And that's the issue, making the sender sort it out would reduce the convenience aspect potentially reducing the number of trade ins and using Special Delivery for higher value would cost them.

Seems very unbalanced to me. 

PHK

I think you'd need to take into account that the seller is responsible for sending.  It's made quite clear that you are responsible for getting the item there and what the options are. You don't have to use their label and have to suppy your own packaging. You can even choose a special.courier option if you want for higher priced items.


When I sold my handsets I found it very clear that the free route offered limited insurance. I chose Special Delivery as it offered £500 cover.

Bradden

the_lunatic_is_in_my_head said:

PHK said:

tightauldgit said:

Since MM sent the postage label, RM was acting on their behalf and it was delivered to MM the moment Royal Mail collected it. What they then did with it is their responsibility. The fact you can show it made it to their distribution centre is more evidence in your favour. 

I don't think the insurance is relevant since the courier hasn't lost the item and they aren't saying it arrived damaged. In any case I don't think that they can simply say your £500 item is only insured for £150 and you can like it or lump it. It certainly sounds to me like something a court wouldn't enjoy hearing. 

You're missing a piece of information. Music Magpie offer a range of returns. If going by post they advise that if the value is over £150 then you should send it special delivery. You can still use the prepaid label but they warn you that you'll be limited to £150.

They make this very clear, if doing it online you cannot print the label without acknowledging this and getting another warning. If you request a pack, you get a letter and a booklet explaining the choices. 

I've done it both ways in the past and always sent special delivery.

I'm not sure they can do that, I think they either shouldn't offer the £150 cover label if the value is higher and let the sender sort it out on their own postage or they should offer a label with more cover. 

And that's the issue, making the sender sort it out would reduce the convenience aspect potentially reducing the number of trade ins and using Special Delivery for higher value would cost them.

Seems very unbalanced to me. 

I agree it's not very balanced but is it legal?

tightauldgit

PHK said:

tightauldgit said:

Since MM sent the postage label, RM was acting on their behalf and it was delivered to MM the moment Royal Mail collected it. What they then did with it is their responsibility. The fact you can show it made it to their distribution centre is more evidence in your favour. 

I don't think the insurance is relevant since the courier hasn't lost the item and they aren't saying it arrived damaged. In any case I don't think that they can simply say your £500 item is only insured for £150 and you can like it or lump it. It certainly sounds to me like something a court wouldn't enjoy hearing. 

You're missing a piece of information. Music Magpie offer a range of returns. If going by post they advise that if the value is over £150 then you should send it special delivery. You can still use the prepaid label but they warn you that you'll be limited to £150.

They make this very clear, if doing it online you cannot print the label without acknowledging this and getting another warning. If you request a pack, you get a letter and a booklet explaining the choices. 

I've done it both ways in the past and always sent special delivery.

I wasn't aware of that but even so I'm still thinking that it shouldn't matter because it's not the courier that has lost the item. It's been delivered. (Going by what the OP says anyway) So I can't see that the sending method should matter as it's not really material to the case.

It appears MM are now saying it's been lost in the post but if RM are saying they delivered it then I think that would be enough for a court.  

I also don't think anyone can just arbitrarily limit their risk by saying 'we will only pay out £x for lost items' - they have the OP's property worth what it is worth, they took it into their possession and have apparently lost it they would have to make the OP whole. It really was MM's obligation to ensure that their courier process was properly insured or to accept the risk of having to pay out for the loss. 

Also, I don't know the process in detail but if MM are providing the label then I don't think they can say the seller is responsible for sending - it's their agent delivering the item, not the OP's. As the lunatic has said if they don't want to accept the risk of items over £150 then they should not provide a label and tell sellers to organise their own shipping at their own risk. 

Even then though, once the item arrives (as the OP claims here) it's MM's responsibility to take care of it and either pay the money or return the item in the same condition it was sent. The limits of courier's insurance on the item should not impact MM's liability. 

sheramber

The  delivery address on the label is to  a Royal Mail centre, not a Music Magpie centre.  

Can I send my order using Special Delivery?

If you wish to send your order using Special Delivery, you will find a label that contains the address of our processing facility within your Welcome Pack. Print and attach the label to your parcel and take it to the Post Office, you can then pay for your order to be sent via Special Delivery. 

It is important that you do not send your item Special Delivery to the address confirmed on our pre-paid labels as this is a Royal Mail facility. 

the_lunatic_is_in_my_head

Bradden said:

the_lunatic_is_in_my_head said:

PHK said:

tightauldgit said:

Since MM sent the postage label, RM was acting on their behalf and it was delivered to MM the moment Royal Mail collected it. What they then did with it is their responsibility. The fact you can show it made it to their distribution centre is more evidence in your favour. 

I don't think the insurance is relevant since the courier hasn't lost the item and they aren't saying it arrived damaged. In any case I don't think that they can simply say your £500 item is only insured for £150 and you can like it or lump it. It certainly sounds to me like something a court wouldn't enjoy hearing. 

You're missing a piece of information. Music Magpie offer a range of returns. If going by post they advise that if the value is over £150 then you should send it special delivery. You can still use the prepaid label but they warn you that you'll be limited to £150.

They make this very clear, if doing it online you cannot print the label without acknowledging this and getting another warning. If you request a pack, you get a letter and a booklet explaining the choices. 

I've done it both ways in the past and always sent special delivery.

I'm not sure they can do that, I think they either shouldn't offer the £150 cover label if the value is higher and let the sender sort it out on their own postage or they should offer a label with more cover. 

And that's the issue, making the sender sort it out would reduce the convenience aspect potentially reducing the number of trade ins and using Special Delivery for higher value would cost them.

Seems very unbalanced to me. 

I agree it's not very balanced but is it legal?

I'm not sure, you'd be looking at their set up and whether any of their actions are misleading.

The bit above about different addresses makes it even more convoluted, given the value of a lot of in demand phones is going to be over £150 it's a very poor set up. 

I would suggest though that regardless of the address on OP's label being a Royal Mail centre, the fact it shows it's delivered would hopefully work in their favour.