Sainsburys Bank CC - Balls up of a Balls up of their very own Admin error followed by another error

SA100

Anyone had these two letters on the 1st June and 9th June. 

I feel like ringing up and asking for load of Nectar points as I made a big purchase before the letter of the 9th and after the letter of the 1st. But after they made changes on the 6th June. But they only told me on the 9th June. 

Its a right balls up - and I personally think the best thing they could have done to rectify this error after that email was to extend it to 2024.

They say they wrong dates were in the letter but the "changed dates" is a different formatted text. They obviously have had an internal breakdown of management communication. These decisions must be made by someone high up... the nectar points will add up. 

km1500

yes you are right, they made a mistake and had to correct it

MalMonroe

Hi, I'm a similar Sainos/Nectar customer and I haven't received any letters at all.

But given what you say above, and the errors made and the fact that you won't be able to be rewarded for your big purchase because they've wangled the dates, I really would have to complain.

Why not give Carol Roberts a ring? Tell her what you've told us here. They made a mistake and then another mistake and now you're not going to get the rewards you anticipated.

If she won't help then ask to speak to someone more senior until you get to the top. This is really shoddy behaviour.

Tbh, I wish they'd stop with the Nectar nonsense and just reduce prices all around the store.

Good luck, hope you succeed in having the points restored. And with extra too, as compensation.  

JCS1

MalMonroe said:

Hi, I'm a similar Sainos/Nectar customer and I haven't received any letters at all.

But given what you say above, and the errors made and the fact that you won't be able to be rewarded for your big purchase because they've wangled the dates, I really would have to complain.

Why not give Carol Roberts a ring? Tell her what you've told us here. They made a mistake and then another mistake and now you're not going to get the rewards you anticipated.

If she won't help then ask to speak to someone more senior until you get to the top. This is really shoddy behaviour.

Tbh, I wish they'd stop with the Nectar nonsense and just reduce prices all around the store.

Good luck, hope you succeed in having the points restored. And with extra too, as compensation.  

Carol is the Head of customer service, I doubt you will get to speak to her, or anyone more senior than her.