Popla appeal refused for CP Plus parking

Sarkar8487

Hi,

I was issued a parking ticket at retail park during next sale ( Xmass ) for staying more then 3 hours, I appealed against it on the basis that we spent more then £500 during our visit ( me and friends ) and reason for staying longer was long ques outside and inside, however they initially refused my appeal and offered that if I pay £20 to cover the admin fee rather then £65, which I refused ( couple of years ago overstayed in Lidl and parking company cancelled ticket when showed £50 shopping receipt so thought they should do same )
Then I appealed to POPLA and unfortunately lost my appeal, now it is £100 parking company asking me to pay.

I am really struggling with finance and already defaulted on various accounts, I am offering very lower payments to credit card companies, so I cannot pay £100 in one go.

What are my options? I don't want to pay them more then £1 a month if I am paying £5 for credit card debt of over £5k.

I already have so much stress in my life and don't want another one, I also don't think the parking company will accept the £20 now as they know I have no where to go.

Thanks for your help.

Coupon-mad

You aren't paying anything. There's no debt.

Losing at POPLA is nothing and never a reason to try to pay a parking charge.

What happened when you tried PLAN A? See the NEWBIES thread. This'll be cancelled for you next week.

Sarkar8487

Hi,
I went to Next spoke to manager, first one was useless, then I went again and saw another message same story it is not us we cant do anything, then went again saw third manager same story but she said she will send parking company email and she did infront of me from mobile, I explained this to POPLA as well but no help. is POPLA even independent? 

Sarkar8487

@Coupon-mad should I post to POPLA thread as well?

AmikoFrizz982

Is it a retail complex with more than one shop? I'd send a complaint about the private parking company and a request for cancellation of this payment demand. The managing agents/landlord are in contractual relation with the parking company and can formally request a parking ticket cancellation, probably they'll have more influence than Next and other tenants there. Based on the agreements they have with private parking companies, most of the time agents and/or landlords are allowed to put a good word and cancel tickets ("genuine shopper clause") considering the value of a loyal and honest customer like you.

This private parking company is clearly having a detrimental effect on the business and reputation, as customers feel are unfairly "fined" whilst spending money at well known businesses like Next. I'd try this way to get a cancellation, part of a "PLAN A".

Coupon-mad

You can see who runs the place on the entrance 'welcome' plinth as you drive in.  Or online by Googling the place.

Sarkar8487

Vincenzo1971 said:

Is it a retail complex with more than one shop? I'd send a complaint about the private parking company and a request for cancellation of this payment demand. The managing agents/landlord are in contractual relation with the parking company and can formally request a parking ticket cancellation, probably they'll have more influence than Next and other tenants there. Based on the agreements they have with private parking companies, most of the time agents and/or landlords are allowed to put a good word and cancel tickets ("genuine shopper clause") considering the value of a loyal and honest customer like you.

This private parking company is clearly having a detrimental effect on the business and reputation, as customers feel are unfairly "fined" whilst spending money at well known businesses like Next. I'd try this way to get a cancellation, part of a "PLAN A".

Thank you for your message, yes it is Luton Retail Park with many shops. I went to Luton Retail Park website any only way it show to contact is sending message on their website.

@Coupon-mad Thank you, however I cannot find it when I tried to see it on Google, but I will try if I can find by visiting.

KeithP

Where exactly did this parking event take place?

Sarkar8487

KeithP said:

Where exactly did this parking event take place?

Luton Retail Park

AmikoFrizz982

Sarkar8487 said:

Vincenzo1971 said:

Is it a retail complex with more than one shop? I'd send a complaint about the private parking company and a request for cancellation of this payment demand. The managing agents/landlord are in contractual relation with the parking company and can formally request a parking ticket cancellation, probably they'll have more influence than Next and other tenants there. Based on the agreements they have with private parking companies, most of the time agents and/or landlords are allowed to put a good word and cancel tickets ("genuine shopper clause") considering the value of a loyal and honest customer like you.

This private parking company is clearly having a detrimental effect on the business and reputation, as customers feel are unfairly "fined" whilst spending money at well known businesses like Next. I'd try this way to get a cancellation, part of a "PLAN A".

Thank you for your message, yes it is Luton Retail Park with many shops. I went to Luton Retail Park website any only way it show to contact is sending message on their website.

@Coupon-mad Thank you, however I cannot find it when I tried to see it on Google, but I will try if I can find by visiting.

Nice, then you can write them a solid, polite and detailed request, as you have the valid point of the large amount spent. This wouldn't be an "appeal", but more a complaint against this unscrupulous parking operator that forced you into a useless appeal procedure ignoring all your reasonable mitigating circumstances. They have the power to put things right, in the name of the business and brand reputation. At the end of this page, there's a web form https://lutonretailpark.co.uk/contact#contactUs.

Sarkar8487

Thank you and I will do so, however I am very disappointed with POPLA, are they even unbiased? 

Also what are my options if they dont listen to me or dont bother responding, do I have to pay this £100 which might even increase if I ignore.