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Virgin billing copper to fiber
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Vespakat
Posts: 1 Newbie
Anyone having issues with Virgin billing in the last couple of months?
My Contract package doesn't finish till Nov 2023 but they amended my May bill from £55 to £70 plus added an extra £8.50 for moving from copper to fiber landline.
They agreed to refund the £8 50 has they could not explain why it went on in first place but no one telling me after numerous complaint emails why it jumped to £70 and now they telling me my contract £59 even though I have sent them an email with my existing contract which clearly states £55 till Nov 2023
My Contract package doesn't finish till Nov 2023 but they amended my May bill from £55 to £70 plus added an extra £8.50 for moving from copper to fiber landline.
They agreed to refund the £8 50 has they could not explain why it went on in first place but no one telling me after numerous complaint emails why it jumped to £70 and now they telling me my contract £59 even though I have sent them an email with my existing contract which clearly states £55 till Nov 2023
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Comments
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Your lucky they billed me £15 to change from copper to fibre - getting refund next bill - and they had no idea why it was applied.
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