From Virgin to Air to Zybre to Octaplus & phantom Billing!

DanJo

Hi, when Air (later Zybre) went pop and withdrew from City Fibre BB I transitioned to Octaplus which I am very happy with but unfortunately I am still getting billed by Air (who I thought had gone bust?)
The debt is piling up each month (over £100 now) for an account which doesn't exist but (surprise surprise) no one replies...
I have cancelled the DD which I know is usually the wrong thing to do but I refuse to let zombie payments go out.
My main worry is that it may affect my credit rating? Help! How do I start tacking this :-(

Neil_Jones

DanJo said:

Hi, when Air (later Zybre) went pop and withdrew from City Fibre BB I transitioned to Octaplus which I am very happy with but unfortunately I am still getting billed by Air (who I thought had gone bust?)
The debt is piling up each month (over £100 now) for an account which doesn't exist but (surprise surprise) no one replies...
I have cancelled the DD which I know is usually the wrong thing to do but I refuse to let zombie payments go out.
My main worry is that it may affect my credit rating? Help! How do I start tacking this :-(

According to https://www.ispreview.co.uk/index.php/2023/03/air-broadband-users-hit-with-disconnection-letters-by-cityfibre-and-ofnl.html and the follow up linked article, it seems to be one confusing mess.

It would appear that you're not the only one receiving bills from an ISP that no longer exists. This comment here might be of interest:

https://www.ispreview.co.uk/index.php/2023/05/fullfibre-ltd-drop-uk-isp-zybre-from-network-as-provider-faces-strike-off.html#comment-282745