experiences of using chase UK

penners324

1. User error for not putting the card number in the reference field of the payment 
2. As every bank. They don't have overdrafts (what's the issue?)
3. It's been known for a long time that pay at pump fuel machines take a hold, didn't you check how much this is in France?
4. How does any bank speed up a merchant refund?

These aren't criticisms of Chase 

[Deleted User]

gsmh said:

Dubious ethical credentials..cross

I wasn't aware they'd said they were more ethical than any of the High Street banks.

TheBanker

ForumUser7 said:

TheBanker said:

pridehappy said:

I could imagine Chase being good for a second current account, although I’d always have another mainstream bank account as your primary one, for reasons you mentioned such as no overdraft and debit card issues.

Plus, always best to take multiple cards.

I think in a few years they'll be mainstream. They're developing their services, e.g. recently joining the Current Account Switch Service, and continuing a modified version of the cashback offer for those who've been customers for >12 months. Plus they have the might of JP Morgan behind them. It wouldn't surprise me if over the next 12 months they start to offer overdrafts, credit cards, and possibly fixed term savings as well as easy access. 

I agree - Credit card already in the works! ~ https://twitter.com/wiredguytv/status/1666803501618577413

I think the credit card will be a good product. Just like when they launched the current and savings accounts, they'll want to attract a lot of customers. So I would expect cashback and a nice interest free period. 

Obviously as they build a customer base the products will become slightly less attractive i.e. the current account cashback now capped at £15 and the savings rate not moving in line with the market (but still better than a lot of other banks). 

Chris_in_Ashtead

For buying petrol, and for things like hotels and car rentals where they need to authorise a large amount to put on hold it's usually better to use a credit card instead of a debit card. That way the "hold" amount only reduces your available credit rather than blocking access to your own money.

gsmh

[Deleted User] said:

I wasn't aware they'd said they were more ethical than any of the High Street banks.

The OP was listing the pros, I listed a con. Do you only ever look at what the bank says about itself? This is a forum where one of the things we do is to share experiences - this word was even in the subject of the post. I added to the debate. Are you suggesting I did something wrong? I am perfectly aware that those of us who raise ethics as an issue will get shouted down, it's in the nature of many members of this forum, but I have as much right to raise ethical issues as others have to shout about how much free money they've accumulated.

Snot

I’m very happy with Chase, no issues and I’ve found the customer support to be good.
The only thing stopping me using it as my main account is the inability to load the App onto two devices.

TheBanker

gsmh said:

[Deleted User] said:

I wasn't aware they'd said they were more ethical than any of the High Street banks.

The OP was listing the pros, I listed a con. Do you only ever look at what the bank says about itself? This is a forum where one of the things we do is to share experiences - this word was even in the subject of the post. I added to the debate. Are you suggesting I did something wrong? I am perfectly aware that those of us who raise ethics as an issue will get shouted down, it's in the nature of many members of this forum, but I have as much right to raise ethical issues as others have to shout about how much free money they've accumulated.

Problem is that if ethics are important to yoy, then your choice of banking providers is pretty limited. Nationwide, the Cooperative, anyone else (apart from local Building Societies and Credit Unions who don't really offer comparable services)?

gsmh

TheBanker said:

Problem is that if ethics are important to yoy, then your choice of banking providers is pretty limited. Nationwide, the Cooperative, anyone else (apart from local Building Societies and Credit Unions who don't really offer comparable services)?

Not really, ethics are important to me but it is not a binary thing. Triodos is arguably the most ethical bank in the UK, but you end up with a very sub-standard current account. What's wrong with ethical products or companies is that they pander to those for whom ethics are the only criteria and often the products aren't as good as a less ethical alternative. Being good/efficient and ethical should not be mutually exclusive. As far as banks are concerned you can look at a list of banks ranked ethically using criteria most people would agree (with apart from some members of this forum). You then go down that list as far as necessary to find an institution which might be pretty ethical but offers a good customer experience. Nationwide, Monzo, Starling, Metro are good bets,  and going down the list further you will see where the 'high street' banks figure. It's all about compromise.

Marchitiello

I second the completely misplaced criticisms in the OP, especially as introduced as a comparison to a normal UK bank account.

I am not aware of any bank that let you automatically use the funds from a separate saving account to cover a transaction from your current account without overdraft.

also as many posters have said, n. 4 would have been the same with any other card issuers and personally I would not have even considered paying anything directly from the “round up” pot, it is meant to be seen as a piggy bank,  so if you need the money saved in it, you “brake it” by transferring the amount to your current account. “Normal” (traditional) banks have similar saving accounts where you cannot pay/transfer to third parties.

randombetas

I've just joined and received my card I'm just debating whether to use the switch service to move all my nationwide flex basic account over along with direct debits, does anyone know if it moves your own standing orders along with everything else, I know it tells your work apparently? (ones you've set up your self's)


Thanks Richard