Faulty shower, what are my rights?

amcgoldrick_2

I live in NI and found that my electric shower was faulty earlier this week. I have kept the receipt and it is under 3.5 months old. I went to homebase to ask for a replacement or refund and I was told that they could not provide it and I would have to deal directly with the manufacturer.

Can someone help me on what direction I should take now?

:beer:

McAzrael

Under English law you would be absolutely right to demand a replacement or refund off the retailer. I couldn't tell you if it is the same under NI law, but these guys should be able to: https://www.consumerdirect.gov.uk

Steve_xx

Take it back to Homebase and tell them that you want a full refund since shower units should be of such quality as to last for periods in excess of 3 months before breaking.

What The Law Says

This section deals with your legal rights when buying goods or services. The two main laws are, for goods, the Sale of Goods Act 1979 (as amended) by legislation including the Sale and Supply of Goods to Consumers Regulations 2002 and for services, the Supply of Goods and Services Act 1982 (as amended). Goods which you buy yourself, or which are used in a service which you have bought, must meet three main conditions. They must be of satisfactory quality, properly described, and fit for any specified purpose. We will say a little about each of these in turn.



New Goods

• 'Satisfactory quality' covers things like the appearance and finish of the goods, their safety, fitness for their normal purpose and the length of time they should continue to do what they are supposed to do. Also, goods must be free from flaws, even minor ones, except when these have been brought to your attention by the seller, for example, if the goods are said to be shop-soiled.
• 'As described' means that the goods should match any description given to them. This could be on the packaging, on a label, or maybe just some claim the seller made about them.
• 'Fit for any specified purpose' means that the goods must do what you told the seller you wanted them to do, and he/she agreed that they would.

If your goods don't meet any of these conditions and you have had them for a very short time take them back to the seller. Say you're rejecting the goods and you can then insist on getting your money back. Don't be put off by offers of free repairs, replacement goods or a credit note. Some traders may even try to tell you that they can't do anything for you until the goods have been returned to the manufacturer. This may not be correct. In some cases where there is a dispute as to whether the goods are faulty or if you have damaged them, it may be reasonable to allow the manufacturer to inspect them. If the goods are faulty you are entitled to reject them, the law says you are entitled to your money back straightaway from the seller. But be warned. The longer you hold onto the goods before taking them back, the more likely the seller will be able to argue that you have accepted the goods and so lost the right to reject them. This may also occur if you accept goods in other ways, for example by having a pair of trousers altered.

baldelectrician

Most shower failures are caused by poor / incorrect installation

(I am presuming you have a Triton shower)
Triton have a 2 year guarantee. I have a Triton shower and rate them as very good.

The engineer will come out and check shower and repace / repair it as necessary.

Have fitted on average 1 triton shower a month for the past 4 years and only had 1 faulty- they came out and replaced the unit without any issues.

Although you have your sale of goods rights, the sale of the shower is under the condition that it will be checked (free) by their engineer if there is a failure.

there is usually something displayed in store to this effect

dld2s

On Triton showers

I had a triton shower and it was over 2 years old but I had it for a year before it was actually used, it became faulty, I explained to Triton and they came and fixed it for free even though it WAS a installation problem (so much for getting a qualified electrician to instal rather than doing it myself)

victorias_dad

did triton tell you how a sparks had faulty installed it to work fine for 12 months?

Steve_xx

victorias_dad wrote: »

did triton tell you how a sparks had faulty installed it to work fine for 12 months?

What are you on about? Your post does not read sensibly.

victorias_dad

i would have thought that anyone with a modicum of sense would have understood my reply but just for you if a product fails after 12 months you can hardly say it has been fitted incorrectly

Steve_xx

victorias_dad wrote: »

i would have thought that anyone with a modicum of sense would have understood my reply but just for you if a product fails after 12 months you can hardly say it has been fitted incorrectly

Would you indeed?

Well let me inform you that in order for the majority of us to understand what you mean, you need to construct your words and write them in such a way that they form sense. Try by starting a sentence with a capital letter and then end it with a full stop.

victorias_dad

Yes i would you cant knock the content but you could not understand because i did not start with a capital letter. i personaly would not have admitted that, but just for the record i to only fit Triton showers for exactly the reason given by baldelectrician you may also find Triton wont deal with the installer when making an appointment to repair as they prefer to deal direct with the householder