Anyone heard of HomeEnergy?

Makemydeal

artyboy said:

Well I'm with them - they are currently priced about 11% below cap rates and frankly I'm pretty hardened to the SoLR process so while it's cheap and still trading, I'm all good.

Had similar experience in the past with suppliers going bust. I never lost any money and my lights stayed on.

Chrysalis

Interesting.

https://www.leicestermercury.co.uk/news/leicester-news/fraud-aggressive-sales-allegations-dropped-7649427

Octree

I switched away from them several weeks ago. Still awaiting my refund of over £800 credit. Contacted them today and they have "internal issues" which are preventing them generating a final bill. Reassured me that due to the lateness they have to add £30 compensation as per Ofgem regulations. Said it would be done by the end of the week but then would be up to 10 working days to receive the refund.

I sense a sinking ship. Hopefully everything works out but at least my credit is protected I suppose.

TK2021

Revisiting this forum, Home Energy seems to be offering quite a better deal compared to few other providers. It seems to have mostly good reviews on TrustPilot, however, clearly the experience on this forum has not been positive. I am wondering if anyone on this forum has had better experience with them recently?    

Mysteryman2000

I've just switched away from them. They seem to try and accrue in the account at every opportunity. I was sick of calling up every month to ask for a big chunk of my direct debit back. I would avoid personally.

stripling

TK2021 said:

Revisiting this forum, Home Energy seems to be offering quite a better deal compared to few other providers. It seems to have mostly good reviews on TrustPilot, however, clearly the experience on this forum has not been positive. I am wondering if anyone on this forum has had better experience with them recently?    

Fuse are just as cheap & super organised with great customer service. 

Farway

TK2021 said:

Revisiting this forum, Home Energy seems to be offering quite a better deal compared to few other providers. It seems to have mostly good reviews on TrustPilot, however, clearly the experience on this forum has not been positive. I am wondering if anyone on this forum has had better experience with them recently?    

I went with them about two months ago, after my short Tomato experience of no bills or DD. 

So far all's well, only taken two month's DDs but all seems well, website easy to find my way around etc.

Help worked, and actually got a useful reply

I'm also used to suppliers going belly up & SOLR, so I'll continue while keeping my eyes wide open for large accrued credit

Mysteryman2000

As an update, I have left them for over a month. In that time they have:

• Taken another £120 payment
• Canceled my direct debit unilaterally
• Refuse to respond to emails
• Now hold more than £330 of credit with no indication of how or when this will be paid back to me
• Refuse to issue deadlock letter so that I can escalate to the ombudsman

I honestly thought that these sort of tricks in the industry were long gone and I feel like they are hoping that the majority of customers won't realise that they are in credit or indeed just give up on the pursuit.