Purchased Car Dealer Didn't Pay Warranty Company

moneysaver2323

Hello

Im hoping someone can help with advise and what to do in the situation below.

I purchased a car from a dealer on Auto Trader on 21st May 2023 using debit card and credit card. Part of the sale was a 12 month warranty with Auto Motor Group. last Tuesday i reported to the dealer via Whatsapp that the parking sensors were starting to be intermitent. I also sent him a video of the issue. His reply was get a diagnosis of the fault and he would send me some new sensors. I know the dealer is responsible for the car for the first 30 days. Today i received an email from the warranty company that the dealer has not paid for the warranty on the car. So the warranty will be cancelled. I then took a screen shot of the email and sent it to the dealer with which no reply. I then decided to go to their website which can't be accessed. I thought this was strange so i typed them in Auto Trader and again nothing, its like they have disappeared. The reviews for the garage on auto trader were good and quite a few of them even had "verified buyer" next to them. Other than the parking sensors being faulty the car seems to run ok, but the purchase was not a described and the fact that i can't reached the dealer and all trace of them has vanished is sending alarm bells to me. I now have no warranty on the car, unless i pay for it myself. 

What should i do here as i paid with both my debit and credit card to give me some sort of protection.

km1500

Find out the price of  a 12 month warranty if you bought it now

This is your 'loss' - claim under S75 from your credit card.

born_again

If the warranty is listed as a separate item, then there could be chargeback rights.

macman

Most of these insurance based warranties are completely worthless anyway-just look at the exclusions. They're marketing puff. 
Better to reply on your statutory rights with the dealer under CRA 2015.

moneysaver2323

I know most warranties are worthless but the fact he told me it came with a 12 month warranty which was one of the deciding factors/selling points I think it’s wrong that I don’t have it now!!

SiliconChip

km1500 said:

Find out the price of  a 12 month warranty if you bought it now

This is your 'loss' - claim under S75 from your credit card.

Assuming that the cost is at least £100.

born_again

Unless you have paid for it, then in effect it is a freebee.

HillStreetBlues

Under a month  then if you're unhappy look at the short term right to reject.
If no joy from dealer then can go to credit card.

moneysaver2323

HillStreetBlues said:

Under a month  then if you're unhappy look at the short term right to reject.
If no joy from dealer then can go to credit card.

That’s the thing the dealer has kind of disappeared. So where do I go?? Credit card??

HillStreetBlues

Forget to ask  was car under £30k?

moneysaver2323

HillStreetBlues said:

Forget to ask  was car under £30k?

Yep £10,000