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Purchased Car Dealer Didn't Pay Warranty Company
moneysaver2323
Posts: 5 Forumite
Hello
Im hoping someone can help with advise and what to do in the situation below.
I purchased a car from a dealer on Auto Trader on 21st May 2023 using debit card and credit card. Part of the sale was a 12 month warranty with Auto Motor Group. last Tuesday i reported to the dealer via Whatsapp that the parking sensors were starting to be intermitent. I also sent him a video of the issue. His reply was get a diagnosis of the fault and he would send me some new sensors. I know the dealer is responsible for the car for the first 30 days. Today i received an email from the warranty company that the dealer has not paid for the warranty on the car. So the warranty will be cancelled. I then took a screen shot of the email and sent it to the dealer with which no reply. I then decided to go to their website which can't be accessed. I thought this was strange so i typed them in Auto Trader and again nothing, its like they have disappeared. The reviews for the garage on auto trader were good and quite a few of them even had "verified buyer" next to them. Other than the parking sensors being faulty the car seems to run ok, but the purchase was not a described and the fact that i can't reached the dealer and all trace of them has vanished is sending alarm bells to me. I now have no warranty on the car, unless i pay for it myself.
What should i do here as i paid with both my debit and credit card to give me some sort of protection.
Im hoping someone can help with advise and what to do in the situation below.
I purchased a car from a dealer on Auto Trader on 21st May 2023 using debit card and credit card. Part of the sale was a 12 month warranty with Auto Motor Group. last Tuesday i reported to the dealer via Whatsapp that the parking sensors were starting to be intermitent. I also sent him a video of the issue. His reply was get a diagnosis of the fault and he would send me some new sensors. I know the dealer is responsible for the car for the first 30 days. Today i received an email from the warranty company that the dealer has not paid for the warranty on the car. So the warranty will be cancelled. I then took a screen shot of the email and sent it to the dealer with which no reply. I then decided to go to their website which can't be accessed. I thought this was strange so i typed them in Auto Trader and again nothing, its like they have disappeared. The reviews for the garage on auto trader were good and quite a few of them even had "verified buyer" next to them. Other than the parking sensors being faulty the car seems to run ok, but the purchase was not a described and the fact that i can't reached the dealer and all trace of them has vanished is sending alarm bells to me. I now have no warranty on the car, unless i pay for it myself.
What should i do here as i paid with both my debit and credit card to give me some sort of protection.
0
Comments
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Find out the price of a 12 month warranty if you bought it now
This is your 'loss' - claim under S75 from your credit card.1 -
If the warranty is listed as a separate item, then there could be chargeback rights.Life in the slow lane0
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Most of these insurance based warranties are completely worthless anyway-just look at the exclusions. They're marketing puff.
Better to reply on your statutory rights with the dealer under CRA 2015.No free lunch, and no free laptop
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I know most warranties are worthless but the fact he told me it came with a 12 month warranty which was one of the deciding factors/selling points I think it’s wrong that I don’t have it now!!0
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km1500 said:Find out the price of a 12 month warranty if you bought it now
This is your 'loss' - claim under S75 from your credit card.
Assuming that the cost is at least £100.
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Unless you have paid for it, then in effect it is a freebee.Life in the slow lane0
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Under a month then if you're unhappy look at the short term right to reject.
If no joy from dealer then can go to credit card.
Let's Be Careful Out There0 -
That’s the thing the dealer has kind of disappeared. So where do I go?? Credit card??HillStreetBlues said:Under a month then if you're unhappy look at the short term right to reject.
If no joy from dealer then can go to credit card.0 -
Forget to ask was car under £30k?
Let's Be Careful Out There0 -
Yep £10,000HillStreetBlues said:Forget to ask was car under £30k?0
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