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Credit card company won't process refund

david_navigator Forumite Posts: 11
Third Anniversary First Post
In 2019 my Son made a group booking for flights with BA. Because of Covid the trip was cancelled and after some toing & froing, BA have agreed to refund the full payment, but they say because of security they can only refund the money to the original credit card.
My son paid the money on his John Lewis credit card, however since then John Lewis have changed banks and although the JL web site suggests that refunds can be processes, HSBC (the bank that ran the JL scheme) claim that my son's account no longer exists and so any attempt by BA to refund the money will be automatically returned to BA.

BA are adamant there's no alternative way to provide a refund, JL are adamant they can't process it.

I presume we can't use section 75 as
1. it's more that 120 days &
2. the supplier is happy to provide a refund.

How best to proceed ? 




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