Credit card company won't process refund

david_navigator

In 2019 my Son made a group booking for flights with BA. Because of Covid the trip was cancelled and after some toing & froing, BA have agreed to refund the full payment, but they say because of security they can only refund the money to the original credit card.
My son paid the money on his John Lewis credit card, however since then John Lewis have changed banks and although the JL web site suggests that refunds can be processes, HSBC (the bank that ran the JL scheme) claim that my son's account no longer exists and so any attempt by BA to refund the money will be automatically returned to BA.

BA are adamant there's no alternative way to provide a refund, JL are adamant they can't process it.

I presume we can't use section 75 as
1. it's more that 120 days &
2. the supplier is happy to provide a refund.

How best to proceed ? 

Cheers

David

JGB1955

Let BA refund to the JL credit card and then wait and see what happens....

lr1277

Apparently some JLFS card holders got an email telling them about ongoing arrangements. I didn't get that email. However details in this thread:

https://forums.moneysavingexpert.com/discussion/6448185/john-lewis-change-again 

Edited to add:This link takes you to the 2nd page of this thread. Though I did copy the web address from the 1st page, this linking tool doesn't seem to show it.

Anyways the relevant info is on the 1st page about 4-6 posts down.

HTH

david_navigator

lr1277 said:

Apparently some JLFS card holders got an email telling them about ongoing arrangements. I didn't get that email. However details in this thread:

https://forums.moneysavingexpert.com/discussion/6448185/john-lewis-change-again 

Thanks, but I don't think it'll help as JL (i.e. HSBC) have said that the account has been closed.

400ixl

Isn't it normal that if a refund is made to a closed credit card that the money gets moved onto the account that was associated with paying the credit card?

As others have said, I would get BA to refund to the card account and see what happens. It is at least one stage further than you are now.

km1500

https://www.google.com/amp/s/amp.theguardian.com/money/2023/may/18/i-cant-get-my-refund-as-john-lewis-mastercard-is-now-defunct