John Lewis change again?

downshifted

I’ve had an email this morning saying they’re going back to HSBC? The app will no longer work and I’ll have to amend payment methods. What on Earth is going on!

MrSilk

I've not had that email and you can still apply for their card that's with NewDay on their website, are you sure it wasn't a scam>

downshifted

No, I’m not sure, but I don’t see the benefit to anyone?

downshifted

We are writing to let you know that your Partnership Card held with John Lewis Financial Services Limited (a subsidiary of HSBC UK Bank plc) will be transferred to HSBC UK Bank plc on 27th June 2023. After this date, any correspondence about your account will come from HSBC UK Bank plc. Your card will remain inactive but please continue to make payments towards your balance until it is zero, at which stage your account will be closed. If your balance is zero, you don't need to do anything, your account is already being closed. What will happen to your payments? 

•	If you pay by Direct Debit you don't need to do anything. From 27th June, HSBC UK Bank plc will collect your Direct Debits and this will be reflected on your Bank or Building Society statement. You'll find a copy of the Direct Debit Guarantee below.
•	If you pay by cheque, from 27th Juneplease make these payable to HSBC UK Bank plc. The address remains the same and is on the back of your statement. Please include your account number on the back of the cheque.
•	If you pay by standing order or bank transfer, from 27th June you'll only need to amend the account name you send your payment to. These details are shown below. You'll need to update this with your Bank or Building Society. Account Name: HSBC Card STARTING 542011 Sort Code: 40-63-02 Account Number: 10000000

Servicing your account From the 27th June this year, the Partnership Card mobile app will no longer be available. You'll still be able to access Online Servicing using this new web address: servicing-card.hsbc.co.uk/login If you're set up for mobile banking you can log in using the same details. Any login details you use today won't change. For future servicing queries continue to call us on 0345 300 3833. We're available between 9am and 5pm Monday to Friday except bank holidays. What do you need to do? 

•	Make a note of the new bank account name for making payments from the 27th June: HSBC Card STARTING 542011.
•	Make a note of the new Online Servicing web address to use from the 27th June:  servicing-card.hsbc.co.uk/login
•	Once your account is cleared, if you pay by standing order please contact your bank or building society to cancel this.
•	If your account balance is in credit, please phone us so that we can refund you and close your account.

What happens next? HSBC UK Bank plc will write to you once your account has been transferred.  Please keep this email for your reference. We'd like to thank you for being a valued Partnership Card customer and wish you well in the future. Yours sincerely, John Lewis Financial Services Team(a subsidiary of HSBC UK Bank plc) 

downshifted

Maybe it’s just me because I always pay in full and they don’t make any money from me?

MorningcoffeeIV

It just means that if you still have a balance on your old card, you just need to settle it directly with HBSC, rather than via John Lewis.

They're not 'going back' to HSBC. 

downshifted

MorningcoffeeIV said:

It just means that if you still have a balance on your old card, you just need to settle it directly with HBSC, rather than via John Lewis.

They're not 'going back' to HSBC. 

I can confirm that’s the case as I’ve phoned them. Since I paid off that balance all those months ago it’s not relevant to me. I do think it’s a very confusing email as it refers to a change from a future date.

WillPS

downshifted said:

MorningcoffeeIV said:

It just means that if you still have a balance on your old card, you just need to settle it directly with HBSC, rather than via John Lewis.

They're not 'going back' to HSBC. 

I can confirm that’s the case as I’ve phoned them. Since I paid off that balance all those months ago it’s not relevant to me. I do think it’s a very confusing email as it refers to a change from a future date.

It might be relevant in future, if for example you need to do a S75 on something you purchased from the JLFS product.

MorningcoffeeIV

Or there's a late CPA, or a refund. 

Bottom line is, they can't not tell you where the account resides. And the change has to refer to a future date - they can't do it retrospectively.

downshifted

MorningcoffeeIV said:

Or there's a late CPA, or a refund. 

Bottom line is, they can't not tell you where the account resides. And the change has to refer to a future date - they can't do it retrospectively.

I understand now. But when you get an email about your partnership card you’re generally going to think it’s about your current one. It could have been much clearer

WhilteLotus

My husband got the same email, but I didn't.  It was flagged as spam so we were suspicious.  Also we both pay our balances each month and our old JL accounts were long since finished.  So, we don't understand why we would get this email now.  Highly suspicious.