Refuse delivery for further reduced order

flick24

After some advice , on Monday I ordered a wardrobe online, it was bought in clearance section, it's due to be delivered on Tuesday, I just was back on the site and noticed it's been reduced a further £100 .....I went to see if I could cancel my order but says it's too late I'll have to arrange a return, so could I just refuse delivery? And reorder the cheaper option.

flick24

My original order I'm paying in 3 installments to PayPal, I have the receipt from the retailer for full amount so assume they are paid and I'm repaying PayPal, not sure if that complicates it further or the retailer will refund me and I'm to pay Paypal still 

the_lunatic_is_in_my_head

Which retailer OP? 

flick24

It's Dunelm

the_lunatic_is_in_my_head

https://www.dunelm.com/info/help/terms-and-conditions

Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). 

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

• Made to Measure products including curtains, blinds and accessories. These products are made to your specification and we strongly recommend that you follow our Made to Measure Buying Guide before committing to your order.

• Live plants

In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

• Mattress toppers

• Mattress and bedding protectors

• Duvets and duvet covers

• Pillows and pillowcases

• Throws & Blankets

• Mattresses

• Bedsheets

• Toilet seats

If you wish to cancel your order please follow our returns procedure set out above. Where goods have been received, you must return the goods to us within 14 days of cancelling your order. Alternatively, you may post us this form to us at Dunelm Direct, Green Street, Radcliffe, Manchester, M26 3ED within the 14 day period.

We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

Required info:

(m)where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;

I would say they have to cover the cost of return but getting them to agree to that might be difficult.

You need to be clear to them you are cancelling the contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (rather than using their return policy).

Other option is to simply ask for the £100 to save messing about returning the order and placing a new one, they may well say yes  

TELLIT01

Accept delivery of the item you want to return and use the formal returns process.  You may have to cover returns costs in accordance with their T&C.

flick24

Thanks everyone, I had sent a message to them about the situation and it's been resolved, they have refunded me the difference, happy days.