Started To Get Amazon Parcels Delivered to My Address By 'Mistake'

scoot65

Hi there.

I've recently started to have other people's Amazon parcels delivered to my address by mistake. The house number is the same as mine, but the street names have been different to mine. They're for a housing estate near to my address. 

This started happening only recently. The parcels are from Amazon via a courier and not Royal Mail.  I think one explanation is that a new delivery driver has started doing the route and cannot find the correct address (although modern sat nav systems are pretty accurate these days) or maybe the delivery driver is just dumping them at my address (to save time) expecting that I'll make the final delivery.

Last week I was in the house, there was no knock on the door or door bell sounding and later in the day I found an Amazon package next to the wheely bin at the side of my property.

It's getting a bit annoying as I feel responsible for the packages.

How can I inform Amazon about this? I do have an Amazon account myself, is there a way to report this via my account?

Thanks.  
   

km1500

probably the best way is if you know where they should have gone is to go around there and explain what is happening and get them maybe to put a note on their address to precisely locate their house so it doesn't happen in the future

HillStreetBlues

I've had a couple of those,  spoke to Amazon via live chat and told to keep the items.

mark_cycling00

Sounds like your parcels are being delivered by a small courier company who take on excess deliveries that the local Amazon network can't handle.

So Amazon won't have direct communication with the actual driver, but the courier is highly motivated to get it right and will be penalised for delivering to the wrong house. So long as a few missed deliveries get reported it should stop.

If you're receiving high value items like iPhones and games platforms then there is a small chance that a crook will turn up at your door and demand them on threat of violence (paid for on stolen credit cards) 

That would have happened by now though 

HillStreetBlues

mark_cycling00 said:

If you're receiving high value items like iPhones and games platforms then there is a small chance that a crook will turn up at your door and demand them on threat of violence (paid for on stolen credit cards) 

That would have happened by now though 

I'm sure with Amazon high value items a code is needed, so can't see it being that.

scoot65

km1500 said:

probably the best way is if you know where they should have gone is to go around there and explain what is happening and get them maybe to put a note on their address to precisely locate their house so it doesn't happen in the future

The parcels have been hand delivered to the correct recipient and they were asked to give more delivery details next times items are ordered. Problem is that it's not the same incorrect address each time.  

scoot65

HillStreetBlues said:

I've had a couple of those,  spoke to Amazon via live chat and told to keep the items.

I'm assuming this is done via the chat when I'm logged into my own Amazon account?? 

scoot65

mark_cycling00 said:

Sounds like your parcels are being delivered by a small courier company who take on excess deliveries that the local Amazon network can't handle.

So Amazon won't have direct communication with the actual driver, but the courier is highly motivated to get it right and will be penalised for delivering to the wrong house. So long as a few missed deliveries get reported it should stop.

If you're receiving high value items like iPhones and games platforms then there is a small chance that a crook will turn up at your door and demand them on threat of violence (paid for on stolen credit cards) 

That would have happened by now though 

I did look on the shipping label hoping to find a delivery or courier contact phone number, unfortunately there weren't any. I don't want to perpetuate the problem so if it continues I'll contact Amazon and merely store the package in case anyone comes asking for it.


BTW thanks for all of the replies.
Much appreciated! 
  

HillStreetBlues

scoot65 said:

HillStreetBlues said:

I've had a couple of those,  spoke to Amazon via live chat and told to keep the items.

I'm assuming this is done via the chat when I'm logged into my own Amazon account?? 

Yes, that's what I did.

scoot65

HillStreetBlues said:

scoot65 said:

HillStreetBlues said:

I've had a couple of those,  spoke to Amazon via live chat and told to keep the items.

I'm assuming this is done via the chat when I'm logged into my own Amazon account?? 

Yes, that's what I did.

Thanks for the confirmation. If it happens again this'll be my first action.

Peppa537

I haven't had any Amazon parcels incorrectly left at my address but I have had one for me left at an incorrect one.  The photo the driver took was of the wrong door and I walked up and down my road but couldn't find it. I contacted Amazon who weren't much help and just said if it wasn't brought round within a few days to contact again and they'd refund or replace. Thankfully someone from a different road was honest and delivered it to me. This was delivered by Amazon Logistics but apparently Amazon themselves wouldn't contact them to see if they could find where it had been left.