Skipton log in issues

housebuyer143

Does anyone else have issues login in with Skipton? 
I have had this ongoing issue for over a year where I try to log in and it will instantly log me out. This will happen over and over and after 20+ attempts this morning I had to give up.

I have tried different browsers, different computers and it's always the same. 
I couldn't even get the secured message open this morning despite changing the password. Skipton just tell me IT are working on it. For over a year??

I can't use a savings account I can't access online. The app has only minimal functions.

Anyone solved this problem? 

wiseonesomeofthetime

Never had a problem tbh.

pepsi_max2k

May not be related but I’m currently in Canada and have issues accessing them at all via my phone (with Wi-Fi) - website won’t load at all, app just gives a generic error on opening. Using my laptop on the same Wi-Fi connection is fine though 😳 

Solution on my phone was to vpn to Netherlands (protonvpn app, has a free one to Netherlands but not uk) and magically everything works fine. Can’t figure out why that’s the issue if the laptop is fine without a vpn though 🤷‍♂️

So, idk, try a vpn to a different location and see if it helps? 

adindas

Just tried it a few minutes ago using FireFox, Chrome. Work on both browsers. No problem at all to see all of my accounts.

I do not have apps installed, so can not try it.

oz0707

Yep this exact thing happens to me also and on Santander. I bet your with 3 for your internet? It's something to do with a variable Ip address or something. A workaround I use is accessing the accounts when at another family members house on their wi fi

oz0707

https://forums.moneysavingexpert.com/discussion/6431912/skipton-bank-website-issues#latest

housebuyer143

oz0707 said:

Yep this exact thing happens to me also and on Santander. I bet your with 3 for your internet? It's something to do with a variable Ip address or something. A workaround I use is accessing the accounts when at another family members house on their wi fi

Yes! My whole house is run off 4G on the 3 network. How strange. Maybe the dynamic IP is why I can continue to share Netflix though 😂

Thank you, my husband has a Vodafone SIM so will have to hotspot it and try to log in that way as my phone is also 3. I had been thinking of a back up one with a different provider anyway because on occasion the network has gone down and I can't work and then can't tell anyone at work it's gone down as I have no phone signal or internet 😅🙄

Appreciate the reply.