Ebike purchase problems
I purchased a Whyte E-506 earlier this year from an online retailer. I noticed fairly quickly a creak when peddeling and the retailer advised I get it checked by a local shop which I did. They tried to sort but after two attempts I asked the online retailer to pick the bike up and sort it out. The retailer i purchased from refunded the costs I incurred with the local shop.
They took the bike away and i think sorted or the problem but returned it to me with some damage on the crank and the rack. They have tried to get a replacement crack but they are saying the manufacturer does not have them any more, even though the exact same ones appear to be on the 2023 model. They are saying the same for the rack.
They have offered me a gift voucher but I really want the bits they damaged replaced. So you think I am being unreasonable or should I keep going back to them. I look after my things and the fact that it has been damaged is very annoying. I know it will get damaged, but that is different of course.
The whole experience has left a bad taste in my mouth. It appears that the bike was not treated with any respect when with them and I am not at all happy. I like the bike but really want a replacement. The bike was almost £3000 when new.
What do you think?
Many thanks for your comments and time.
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