02 £6.99 monthly x 12 month contract

Lara

I spent two hours speaking to 02 a week ago trying to change my tariff to their £6.99 monthly one.  I’ve been with them for several years.  They agreed it was available to me and tried to change but apparently the network wasn’t working - after spending 2 hours going through everything.  We’ve since tried three more times and each time the network isn’t working, they say.  Has anyone else tried changing tariff with them and been successful?  I currently pay £12.99 for same as £6.99 tariff offered.  Possibly I’m too patient?  Trying to change over myself online hasn’t worked either. Thanks.
 

BUFF

How did you try changing it yourself online?
I recently recontracted on a deal via MSE (which then sends you to O2's website) & it worked fine.

Lara

BUFF said:

How did you try changing it yourself online?
I recently recontracted on a deal via MSE (which then sends you to O2's website) & it worked fine.

Yes I did .  I phoned 02 and they agreed to the transfer of new deal.  They tried to switch but couldn’t.  They tried a couple of times.  It was then agreed I would try myself on line whilst the 02 person stayed on the phone.  I came across the same problem.  All this in 2 hours!  She said it was probably a slight hiccup and to try again the next day.  I asked for her name and she gave it to me saying any problems get back to her or let whoever I speak to know.  02 rang me back the next day and still couldnt change over.  This happened for 3 non consecutive days.  Last call received was on Saturday saying there wax still a problem.  

PS They asked where I had seen the deal and I replied MSE and USwitch.

BUFF

so, you went via the MSE link which then took you to the O2 website?

Lara

BUFF said:

so, you went via the MSE link which then took you to the O2 website?

I rang 02 again and spoke to someone else.  Started at the beginning.  He asked if I had seen an offer I was interested in and where was it.  Explained MSE and Uswitch.  Within 10 mins we’d gone through everything and I was switched over.  So no idea why it wasn’t working that easily before.  All sorted. 12 month contract which didn’t bother me.  £6.99 instead of £13+ I was paying.