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Starling bank expired debit card
debbycf
Posts: 3 Newbie
I tried to use my Starling debit card twice today and it was declined as it expired yesterday - I hadn’t noticed. I’ve now done online chat with Starling who has applogised (not much help when I can’t use my account). They are saying there’s a delay and I should get it within 5-7 working days and can only order a replacement after 9 days. They say it was issued today - a day after expiry and there are delays in the post. They said I could add to my google wallet - but I can’t as the card has to be activated with the last 3 digits on back of signature strip. I’m lost for words at this poor service. Has anyone else has this problem?
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Comments
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When you try and add it do you do it from the Starling app?
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Thank you. Sorted on Google wallet now. Will just have to wait for the actual card1
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It's always a good idea to have at least two current accounts so you have a backup in situations like this.
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I personally wouldn't use a fintech as my sole current account.A virtual card is okay but having a physical debit card is really a core part of the offering.0
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I have Chase & Starling accounts.
The debit card have never been out of the house, to be honest they are still in the nice card wallets they arrived in.
Just use Google wallet.0 -
The last 3 digits qre available in the app0
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They have physical cards.....[Deleted User] said:I personally wouldn't use a fintech as my sole current account.A virtual card is okay but having a physical debit card is really a core part of the offering.0 -
[Deleted User] said:I personally wouldn't use a fintech as my sole current account.A virtual card is okay but having a physical debit card is really a core part of the offering.
Starling are a fully regulated bank with FSCS protection and physical debit cards. It's never a good idea to have a sole account for anything, I have a number of current accounts and have my savings split between three different places.
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Fred has a downer on Starling0
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