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Starling bank expired debit card

I tried to use my Starling debit card twice today and it was declined as it expired yesterday - I hadn’t noticed. I’ve now done online chat with Starling who has applogised (not much help when I can’t use my account). They are saying there’s a delay and I should get it within 5-7 working days  and can only order a replacement after 9 days.   They say it was issued today  - a day after expiry and there are delays in the post. They said I could add to my google wallet - but I can’t as the card has to be activated with the last 3 digits on back of signature strip. I’m lost for words at this poor service. Has anyone else has this problem?
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Comments

  • Rob5342
    Rob5342 Posts: 2,701 Forumite
    1,000 Posts Third Anniversary Name Dropper
    When you try and add it do you do it from the Starling app?
  • EarthBoy
    EarthBoy Posts: 3,295 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Rob5342 said:
    When you try and add it do you do it from the Starling app?
    Good idea.  It's quicker to add it that way, and you won't need the three digits.
  • debbycf
    debbycf Posts: 3 Newbie
    Part of the Furniture First Post Combo Breaker
    Thank you. Sorted on Google wallet now. Will just have to wait for the actual card 
  • Rob5342
    Rob5342 Posts: 2,701 Forumite
    1,000 Posts Third Anniversary Name Dropper
    It's always a good idea to have at least two current accounts so you have a backup in situations like this.
  • I personally wouldn't use a fintech as my sole current account.
    A virtual card is okay but having a physical debit card is really a core part of the offering.
  • Bigwheels1111
    Bigwheels1111 Posts: 3,136 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    I have Chase & Starling accounts.
    The debit card have never been out of the house, to be honest they are still in the nice card wallets they arrived in.
    Just use Google wallet.
  • penners324
    penners324 Posts: 3,592 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    The last 3 digits qre available in the app
  • penners324
    penners324 Posts: 3,592 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 30 April 2024 at 4:24PM
    I personally wouldn't use a fintech as my sole current account.
    A virtual card is okay but having a physical debit card is really a core part of the offering.
    They have physical cards.....
  • Rob5342
    Rob5342 Posts: 2,701 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 30 April 2024 at 4:24PM
    I personally wouldn't use a fintech as my sole current account.
    A virtual card is okay but having a physical debit card is really a core part of the offering.

    Starling are a fully regulated bank with FSCS protection and physical debit cards. It's never a good idea to have a sole account for anything, I have a number of current accounts and have my savings split between three different places.
  • penners324
    penners324 Posts: 3,592 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Fred has a downer on Starling 
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