Starling bank expired debit card

debbycf

I tried to use my Starling debit card twice today and it was declined as it expired yesterday - I hadn’t noticed. I’ve now done online chat with Starling who has applogised (not much help when I can’t use my account). They are saying there’s a delay and I should get it within 5-7 working days  and can only order a replacement after 9 days.   They say it was issued today  - a day after expiry and there are delays in the post. They said I could add to my google wallet - but I can’t as the card has to be activated with the last 3 digits on back of signature strip. I’m lost for words at this poor service. Has anyone else has this problem?

Rob5342

When you try and add it do you do it from the Starling app?

EarthBoy

Rob5342 said:

When you try and add it do you do it from the Starling app?

Good idea.  It's quicker to add it that way, and you won't need the three digits.

debbycf

Thank you. Sorted on Google wallet now. Will just have to wait for the actual card 

Rob5342

It's always a good idea to have at least two current accounts so you have a backup in situations like this.

[Deleted User]

I personally wouldn't use a fintech as my sole current account.

A virtual card is okay but having a physical debit card is really a core part of the offering.

Bigwheels1111

I have Chase & Starling accounts.
The debit card have never been out of the house, to be honest they are still in the nice card wallets they arrived in.
Just use Google wallet.

penners324

The last 3 digits qre available in the app

penners324

[Deleted User] said:

I personally wouldn't use a fintech as my sole current account.

A virtual card is okay but having a physical debit card is really a core part of the offering.

They have physical cards.....

Rob5342

[Deleted User] said:

I personally wouldn't use a fintech as my sole current account.

A virtual card is okay but having a physical debit card is really a core part of the offering.

Starling are a fully regulated bank with FSCS protection and physical debit cards. It's never a good idea to have a sole account for anything, I have a number of current accounts and have my savings split between three different places.

penners324

Fred has a downer on Starling