Fathers death and outstanding carers debt from council

elsien

BASILB said:

SevenOfNine said:

How old is your mum? Age UK can be very helpful, checking she's claiming all she can & advise on what to do about this bill. A few branches have a legal volunteer.

My mum is 58.my dad passed away at 60.my mum is disabled.i ve gone into all the paperwork they had and it looks like they ve counted my mums ESA as my dad's income.they claimed ESA jointly as they both received it and it worked out they would get more that way.However when working out what they could pay they ve listed the full amount as my dad's income when half would have been my mums. If that is the case they should have been paying £0 per week.

Formal complaint that the financial assessment was completed on the basis of incorrect information? Plus if you have the mental energy at the moment, an additional complaint about a phone call demanding money shortly after your  mother was bereaved. As you say, a letter with full details rather than a "you owe us x" phone call would be preferable.