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USA Car Rental Additional Insurance Charges
Clyde66
Posts: 3 Newbie
I recently visited Orlando and hired a vehicle from Sixt. On arrival to collect the vehicle I was ask if I wanted the additional insurances for Personal Accident Coverage, Roadside Assist, Protection and Personal Property Coverage. I advised the attendant I did not require this as I had purchased the cover in the UK. The attendant acknowledged this and asked me to sign the screen on the reception desk to accept the vehicle and acknowledge receipt of the key. On return from holiday, I noticed a charge applied to my credit card for the sum of £265 applied on the date we left the US. I requested a copy of my invoice and when received noticed the invoice was dated the date we left the US and the charge of $330 was for the Personal Accident Coverage, Roadside Assist, Protection and Personal Property Coverage I did not request or require. I sent Sixt a copy of my insurance documents confirming I had pre-purchased the insurance in the UK, however they are refusing a refund.
Has anyone experienced this and what was the outcome of their experience?
Has anyone experienced this and what was the outcome of their experience?
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Comments
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Any chance you have a copy of what you signed on their screen? If the attendant just nodded but then (as I suspect) didn't delete the cover on the actual rental policy that may be an issue. Do you have any other evidence of you telling them you not wanting the cover before you drove off with their car?I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅🏅0 -
Unfortunately not.0
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you could try a charge back with your credit card.
I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅🏅0 -
I did think about that so I'll give that a try. Many thanks for your input Brie.0
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Good luck, odds on they contest with the proof you have on the invoice.Clyde66 said:I did think about that so I'll give that a try. Many thanks for your input Brie.
MSE advice. Always check the payment screen before agreeing. 👍Life in the slow lane0 -
After having signed the screen, were you not given any paperwork indicating a contract of some description? Possibly your screen signature was an acceptance (unknowingly) that you agreed to the additional insurance.0
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I had exactly the same thing happen to me many years ago in LA, I requested a copy of what I signed and lo and behold when they sent it to me ,I had signed for the extra insurance even though I said no at the desk
I suspect you will find the same, and you will be fighting a losing battle0
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