Massive spike in electricity usage - Octopus Energy customer [Merged]

BarelySentientAI

kyle_j said:

Sorry to ressurect this but I have the same issue which I am just about to start a complaint procedure. But my question is, surely with such a huge leap the energy provider would get alarm bells rining their end, or question it, or is it really simply a case of its all computerised so no one questions such a huge jump ? TIA

Depends what "huge" is and how far apart the readings are.  But generally, they don't really have someone sitting and checking all incoming readings, and the computerised systems need teaching what is "big and ok" and what is "big and a problem" - they're not good at doing that because it's difficult to set those limits.

Someone could, for example, leave a hot tub turned on in the garden for two weeks of a holiday, or leave the immersion heater on, or have suddenly started to use plug-in fan heaters.  All of those could make a massive jump and yet still be legitimate readings that need paying for.