Massive spike in electricity usage - Octopus Energy customer [Merged]

reggie04

no worries, will do that

englandsrose

You use more electricity in one months than I do all year! 

Gerry1

Good that you've submitted a formal written complaint to Octopus, but have you followed all the steps mentioned in https://octopus.energy/unhappy/ including Greg?

It should mean that the issue gets taken more seriously by Octopus; whoever's been dealing with this hasn't a clue as evidenced by the absurd remark about a fuse possibly being the culprit.

Chrysalis

Wow, they not even offering the standard meter test now?

reggie04

I'll go back and read the complaints procedure again and check I've done everything they ask.

Thank you

SAC2334

Raxiel said:

CSI_Yorkshire said:

Litigation prevents me going into details, but I am aware of a similar meter that had a similar glitch following disruption in the local grid.

I remember three or four years ago seeing a few posts about this meter type too, as well as comments from a meter reader/regular poster (who doesn't seem to be around any more, unless they have a new account) who mentioned they had a high failure rate compared to other models.

I m still about albeit retired , but this Ampy meter , a very cheap basic electronic meter , is the most common one to go blank screen , from which it never returns once its gone blank. 
A meter exchange fitter from my local DNO told me they had a skip full of them . 
I only saw ReD with solar panel use  or if there had been a tamper on the meter .This one looks OK with its proper seal untouched . 

I suppose it would now show with charging modern electric vehicles which was before my time . 
I have a friend who rented out a couple of rooms who got a huge electric bil because the two tenants were both using 3 kw electric fires in their rooms all winter .
The estitimates need to be examined carefully and a correct  yearly usage determined .

reggie04

We had an electrician visit who concluded that there was nothing in our property that could have caused the spike (surprise, surprise). I sent the report to Octopus who have accepted that the spike in the reading was a glitch with the meter and so will be basing our bill on our average consumption and will not include the spike. They are going to reimburse us for the electrician's time too so a good result all round.
We are having a smart meter installed in August.

Thank you for your help.

Gerry1

It pays to persevere !

reggie04

Gerry1 said:

It pays to persevere !

Oh yes, it does!

kyle_j

Sorry to ressurect this but I have the same issue which I am just about to start a complaint procedure. But my question is, surely with such a huge leap the energy provider would get alarm bells rining their end, or question it, or is it really simply a case of its all computerised so no one questions such a huge jump ? TIA