iFAST Global Bank - anyone with experience of this UK regulated bank?

HHUK

Issues using the card at Morrisons today 1 May.

Spent the princely sum of £5.55 and attempted to pay using chip and PIN.

Initially the card reader screen indicated the transaction had been accepted, but then the message suddenly changed to 'Payment Declined'.

Called a member of staff who cleared it and asked me to try again. So I did, but this time it was declined immediately and I ended up using a different card.

When I checked in the iFast App later, only one of the two transactions was showing as declined, so I raised a dispute.

I subsequently looked at the App again (without logging on) and a blue banner appeared saying Card services were briefly unavailable from 14:16 to 15:05 UKT due to a connection issue. Services are now back to normal.  I was at the checkout at around 14:45 and luckily I kept the 2 receipts showing the declined transactions.

EDIT There is another blue banner on the app today Friday 2 May advising that Card services were briefly unavailable from 09:45 to 10:49 UKT on 2 May due to a connection issue. Services are now back to normal. 

I have now emailed copies of the two Morrisons receipts to iFast and await their response with interest.

HHUK

As one door closes, another opens - eventually.
iFast's new offer is 2% cashback on overseas spending of up to £1,250 per month on the debit card until 31 October. So maximum attainable cashback of 3 x £25. Overseas spending includes online payments to merchants based outside UK

https://www.ifastgb.com/en/home?campaignCode=Meta_OCKVs_20250731&fbclid=IwY2xjawL6_tpleHRuA2FlbQIxMQBicmlkETFnb2pYM3A2ZDFTWU9EUzVmAR6aYIIkbUC0Jz-LdFZ9WoCFOaDHVfIy7igehvCApDwRFrwlBAYLv8wkYe-8oA_aem_8p9F0jkxlowszk99SBaeuQ