Company emailing for payment

mabaker.lb

NBLondon said:

Like the Duck says -   Where are the damaged/faulty goods?  The straightforward response to the demand for payment is to invite the seller to collect or arrange return of the goods.

Yes, I have invited the seller to collect the damaged goods but they will charge me and add it to the overall bill.

mabaker.lb

MattMattMattUK said:

mabaker.lb said:

I recently made a claim to my credit card company as goods purchased were damaged and faulty. I had spent many months trying to get a response from the company and felt it was my only option.

The case had all my evidence and eventually, I had my money refunded. The company is not happy and is now emailing me directly asking for the payment. They cant do this can they?

Yes they can, they can also take you to court, whether they will be successful depends on the merits of the case. Chargeback is not a legal decision, it is purely you requesting money back from a card provider and them taking the money back from the retailer. 

It wasn't chargeback

screech_78

mabaker.lb said:

MattMattMattUK said:

mabaker.lb said:

I recently made a claim to my credit card company as goods purchased were damaged and faulty. I had spent many months trying to get a response from the company and felt it was my only option.

The case had all my evidence and eventually, I had my money refunded. The company is not happy and is now emailing me directly asking for the payment. They cant do this can they?

Yes they can, they can also take you to court, whether they will be successful depends on the merits of the case. Chargeback is not a legal decision, it is purely you requesting money back from a card provider and them taking the money back from the retailer. 

It wasn't chargeback

It must have been. That’s why the company are chasing you for payment now. 

A section 75 claim is paid by the credit card company. A chargeback is clawed back from the retailer and this is why they are wanting you to pay. 

born_again

mabaker.lb said:

mabaker.lb said:

I recently made a claim to my credit card company as goods purchased were damaged and faulty. I had spent many months trying to get a response from the company and felt it was my only option.

The case had all my evidence and eventually, I had my money refunded. The company is not happy and is now emailing me directly asking for the payment. They cant do this can they?

I still have the goods and told them I am happy for them to collect.
My Credit card acted under Section 75 payment protection

Are you 100% sure?
Did you get a refund straight away?

How much were the goods?

Did you sign a full & final settlement letter?