Plusnet ending, getting PAC code

ljmuk

I followed MSE advice & tried texting PAC to 65075. I got a popup window saying I would be charged for the text.

Is this usual?

brewerdave

Didn't know that you could use short number texts on PN mobile -was wondering how to get my PAC as well !

Qew

ljmuk said:

I followed MSE advice & tried texting PAC to 65075. I got a popup window saying I would be charged for the text.

Is this usual?

I'd suspect so, seeing that the text should be free.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-mobile-phone-provider

From the Ofcom page linked above:

"We’ve made it quicker and easier to leave your current mobile provider. Ofcom rules mean you can switch mobile provider by sending a simple, free text message to your current provider."

MissLFC

ljmuk said:

I followed MSE advice & tried texting PAC to 65075. I got a popup window saying I would be charged for the text.

Is this usual?

I got my PAC today but didn't get a popup so it should be free.

alanwsg

brewerdave said:

Didn't know that you could use short number texts on PN mobile -was wondering how to get my PAC as well !

There are a (very small) set of short codes that Plusnet allow.
Like 65075 for PAC and 85075 for INFO

PHK

Some makes of phone automatically display a warning that you MIGHT be charged for a text to a shortcode. They don’t actually check if you will or won’t.  

Thomas_Crown

alanwsg said:

brewerdave said:

Didn't know that you could use short number texts on PN mobile -was wondering how to get my PAC as well !

There are a (very small) set of short codes that Plusnet allow.
Like 65075 for PAC and 85075 for INFO

I have tried twice to get a PAC from Plusnet, both times without success. I got the warning about being charged, as mentioned above. Then I got ''Error Code 0 ''.

Thomas_Crown

I've just phoned Plusnet on 0800 432 0200 and was connected to their Liverpool call centre. A very helpful gentlemen took me through the usual security checks and then gave me a PAC code. All sorted now.

HampshireH

I text the number this evening got the message about being charged and then my code came through immediately and don't appear to have been charged