EON suddenly reporting to Equifax

ArbitraryRandom

You don't need to pay to see anything - because it doesn't matter what you see - it matters what anyone checking your report sees; As long as you're not planning on applying for anything in the next couple of weeks you should be fine, and if you check your report in a month or so (for free) then you should see the correction.  

As for a response... I would respond (in a businesslike way) that I appreciate them acknowledging and correcting their mistake to minimise the harm caused - and taking steps to expedite this correction, but I would suggest them correcting their mistake is not a matter of goodwill. 

While their response goes some way to addressing the problem, I would now ask for them to propose an actual goodwill gesture to compensate for the time and distress caused by their initial mistake and poor handling of my complaint (failing to resolve the matter 8 weeks ago/before it was escalated to the ombudsman).  

If they ask you to propose an amount, I would suggest anywhere between £30-60 would be 'reasonable' (obviously you may feel differently). I would base that on their being two parts to your complaint (1. the mistake, 2. their handling of the issue in telling you factually incorrect information when you complained and failing to recognise and acknowledge the mistake at an earlier stage - aka the inconvenience to you of having to bring it to the ombudsman). 

b4by_v

Hi all, just wanted to give an update on this as it took a ridiculously long time to come off my credit file for some reason! 
Now all clear. Ombudsman instructed Eon to remove the markers, I had a gesture of goodwill of £150 credited to my energy account as an apology and an appt for an engineer to come out and fix my faulty smart meter for gas.
Needless to say, I cancelled that appt as it was weeks away and joined Octopus Energy just before the New Year. This late appt is also what caused the hold up as Eon wanted to get everything done before completing the outstanding issues so I pushed the Ombudsman again to instruct them to complete anything else they coild before I moved away from them. 
It was absolutely apalling customer service from Eon and I’m glad that I’ve been able to move away from them. 
Very thankful to this forum and thread for the advice on how to remove this and what to say to the Ombudsman! Thank you very much as this caused
me a lot of worry!