We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Ofcom - back billing rules

Options
I cannot appear to find the Ofcom rules pertaining to "back billing" similar to those in place for Ofgem.

Can anyone at all point me in the right direction. 

My elderly relative has been undercharged for a mobile phone contract for over a year and this only came to light when I has asked whether the tariff they were on was still competitive.  They are now on a standard tariff however the discounts applied look to be duplicated and/or incorrectly applied and the monthly charge amounts to only £1.08 despite having unlimited calls and texts.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.