Debt Recovery Email Barrett Smith & Brown (Together Energy Administration)

BaronBrewer

I'm having the same problem with TE. BSB contacted me last June via email and I informed them I owed TE nothing as I had been placed with British Gas who took over the £300 I owed. They mailed be back and said my case was complicated and they needed to speak to me in person. I rang the number 8 times over 3 days and nobody answered, on one occasion I was put through to an answer machine so I left my contact number and told them to ring me and nobody did. I emailed them again and told them I was sick of not being able to directly speak to anybody and if they did not contact me within 72 hours then as far as I was concerned the matter was closed. Yet again no contact from them.
They contacted me again 2 weeks ago stating yet again I owed TE. I sent them all the communication emails I had sent/received back in June (thankfully I saved them) and that I hit a brick wall in contacting them. This time instead of sending the emails to BSB I sent them directly to the woman's email address who was on the latest email. Yet again no reply. I emailed them back this Monday stating that I was sick of the situation and if I heard nothing by today I was reporting them to the Financial Services Ombudsman.
Do you think this is the best option for me to take?

jimjames

becks171 said:

Looking for some advice. 

In Dec 2019 I was switched by Look After My Bills to Together Energy from Octopus, after reading the bad reviews of Together I quickly requested to cancel the switch. However, later realised that only my electricity supply had been switched back, not my gas. I contacted Octopus in March 2021 to rectify this to ensure I didn't receive bills from Together Energy and they told me the following:

What happened in that 15 month period when you were being supplied by Together? It seems very strange that you had so long where you'd not paid any bills and would have been racking up usage and debt if you hadn't been paying anything. What was transferred over to Octopus? I can understand an erroneous transfer after a month or so but 15 months sounds like it's not going to be a smooth or simple process if you've been on a billing cycle for such a long time.

brewerdave

BaronBrewer said:

I'm having the same problem with TE. BSB contacted me last June via email and I informed them I owed TE nothing as I had been placed with British Gas who took over the £300 I owed. They mailed be back and said my case was complicated and they needed to speak to me in person. I rang the number 8 times over 3 days and nobody answered, on one occasion I was put through to an answer machine so I left my contact number and told them to ring me and nobody did. I emailed them again and told them I was sick of not being able to directly speak to anybody and if they did not contact me within 72 hours then as far as I was concerned the matter was closed. Yet again no contact from them.
They contacted me again 2 weeks ago stating yet again I owed TE. I sent them all the communication emails I had sent/received back in June (thankfully I saved them) and that I hit a brick wall in contacting them. This time instead of sending the emails to BSB I sent them directly to the woman's email address who was on the latest email. Yet again no reply. I emailed them back this Monday stating that I was sick of the situation and if I heard nothing by today I was reporting them to the Financial Services Ombudsman.
Do you think this is the best option for me to take?

Unfortunately that isn't correct - all notional CREDITS were supposed to be transferred over to BG ,who would claim the monies back from the centralised fund set up by OFGEM for supplier failures BUT accounts in DEBIT were left with the administrator to chase up - whether they were calculated correctly or not ,is another matter entirely.!!

brewerdave

Looks like B.S.B are having another go at collecting supposed debts - there has been an explosion of new posts on the Facebook support group for T.E Customers - according to the latest administrators report, they are still chasing ££millions from ~ 60,000 customers !

Mobtr

becks171 said:

Looking for some advice. 

In Dec 2019 I was switched by Look After My Bills to Together Energy from Octopus, after reading the bad reviews of Together I quickly requested to cancel the switch. However, later realised that only my electricity supply had been switched back, not my gas. I contacted Octopus in March 2021 to rectify this to ensure I didn't receive bills from Together Energy and they told me the following:

Just to get this sorted for you, though, I've put through what's called an erroneous transfer to get your gas supply back with ourselves. This will essentially switch you back to us, and mean that your bill with the other supplier will get wiped and transferred as a charge over to ourselves: it basically makes it so that you technically never left our supply.

It would be worth getting in touch with Together Energy and letting them know that an ET has been initiated, as you weren't supposed to have switched at all, so you won't be paying that bill!

However, today I've received an email from Barrett Smith & Brown regarding an outstanding debt of £700+ from Together Energy. I'm unsure whether this bill was ever paid to Octopus instead or not, as it's so long ago and I'm no longer with them. I'm not sure how to proceed!

Sorry, bit late to the party on this one. An erroneous transfer can only be initiated within 1 year of transfer as it is generally thought someone should know if they have been transferred in error within this time - I beg to differ on that one, not sure how it would take someone that long, but that’s just my opinion. 

The way it works is the outgoing supplier contacts the new one to say they’ve taken over a supply in error. This can be due to an incorrect MPXN or you discussed it with someone in a supermarket or doorstep, they took your details & changed you without your knowledge. 

The new supplier has to agree this was an error & the supply is transferred back using the same meter reading that was used to leave. That’s where the idea that you are billed as if you never left. 

The new supplier does not always agree to this if they have a valid contract which in this case they would have had as you allowed Look After My Bills to change you. 

If they don’t agree or it is over 1 year, the only way to transfer back is to agree a new contract but you then still have to pay the other supplier, in this case TE for the energy you had used

You were given incorrect advice by the Octopus advisor, you still owe TE for the 15 months they supplied you.  

BaronBrewer

brewerdave said:

BaronBrewer said:

I'm having the same problem with TE. BSB contacted me last June via email and I informed them I owed TE nothing as I had been placed with British Gas who took over the £300 I owed. They mailed be back and said my case was complicated and they needed to speak to me in person. I rang the number 8 times over 3 days and nobody answered, on one occasion I was put through to an answer machine so I left my contact number and told them to ring me and nobody did. I emailed them again and told them I was sick of not being able to directly speak to anybody and if they did not contact me within 72 hours then as far as I was concerned the matter was closed. Yet again no contact from them.
They contacted me again 2 weeks ago stating yet again I owed TE. I sent them all the communication emails I had sent/received back in June (thankfully I saved them) and that I hit a brick wall in contacting them. This time instead of sending the emails to BSB I sent them directly to the woman's email address who was on the latest email. Yet again no reply. I emailed them back this Monday stating that I was sick of the situation and if I heard nothing by today I was reporting them to the Financial Services Ombudsman.
Do you think this is the best option for me to take?

Unfortunately that isn't correct - all notional CREDITS were supposed to be transferred over to BG ,who would claim the monies back from the centralised fund set up by OFGEM for supplier failures BUT accounts in DEBIT were left with the administrator to chase up - whether they were calculated correctly or not ,is another matter entirely.!!

well when I logged into my Together Energy account when their website was still up and running it said on there my balance was £0.00.

AuxeyDuresses

BaronBrewer said:

brewerdave said:

BaronBrewer said:

I'm having the same problem with TE. BSB contacted me last June via email and I informed them I owed TE nothing as I had been placed with British Gas who took over the £300 I owed. They mailed be back and said my case was complicated and they needed to speak to me in person. I rang the number 8 times over 3 days and nobody answered, on one occasion I was put through to an answer machine so I left my contact number and told them to ring me and nobody did. I emailed them again and told them I was sick of not being able to directly speak to anybody and if they did not contact me within 72 hours then as far as I was concerned the matter was closed. Yet again no contact from them.
They contacted me again 2 weeks ago stating yet again I owed TE. I sent them all the communication emails I had sent/received back in June (thankfully I saved them) and that I hit a brick wall in contacting them. This time instead of sending the emails to BSB I sent them directly to the woman's email address who was on the latest email. Yet again no reply. I emailed them back this Monday stating that I was sick of the situation and if I heard nothing by today I was reporting them to the Financial Services Ombudsman.
Do you think this is the best option for me to take?

Unfortunately that isn't correct - all notional CREDITS were supposed to be transferred over to BG ,who would claim the monies back from the centralised fund set up by OFGEM for supplier failures BUT accounts in DEBIT were left with the administrator to chase up - whether they were calculated correctly or not ,is another matter entirely.!!

well when I logged into my Together Energy account when their website was still up and running it said on there my balance was £0.00.

Just to let you know that the TE administrator has at last sorted my issue (similar to yours).  Don't try this through BSB - make a formal complaint to FRP Advisory (see my previous post).  Hopefully you'll get a similar result.

AuxeyDuresses

TogetherCustomers@frpadvisory.com

AuxeyDuresses

TE Administrators have outsourced the debt collection to an organisation (BSB) who have no idea who owes what to whom and are taking a blunt instrument to innocent ex-customers without checking if they do actually owe anything.

FreeBear

AuxeyDuresses said:

TE Administrators have outsourced the debt collection to an organisation (BSB) who have no idea who owes what to whom and are taking a blunt instrument to innocent ex-customers without checking if they do actually owe anything.

In addition, BSB also suffered a major data breach, and scammers got their grubby little mitts on that data. As a result, quite a few people have been receiving emails urging them to settle the "debt" by transferring funds in to some random account. Don't know how many people have fallen for this, but my first response to any email from BSB would be "prove you are legitimate, and not some shady scammer". Depending on the answer, the next question would be "prove the alleged debt is valid".