EE Sim only.

MOgilby

southsidergs said:

MOgilby said:

southsidergs said:

MOgilby said:

I wouldn't use them. I have just realised I am paying nearly full price on my kids' mobiles despite their compulsory contracts finishing last August.  EE is ripping me off by still charging me virtually the full price, £28 per phone. A comparable SIM only deal is £10 per month. That amounts to over £350 overpayment in the last 10 months. Shocking way to treat customers. I've also just found out the reminder that their contracts were coming to an end, was sent to THEIR phones and being kids they of course didn't know the significance. I have complained to EE, but they don't seem to want to accept any responsibility. Of course, strictly speaking they havent done anything legally wrong, but other companies' contracts are not set up this way and EE know fine rightly this will catch people out. This is bad business practice and puts ALL responsibility on the customer to monitor the contract. Yes, I took  my eye off the ball and legally EE don't have to to take responsibility, but that doesn't stop EE from acting in bad faith. Making your cutomers 'fair game' is bad business

Eh? Other companies have sold products similar & some still do too. You hit the nail on the ehad when you said they haven't done anything legally wrong. Yet anothe rperson unhappy & instead of taking it on the chin posting a rambling rant on a forum looking for backup

Hardly a rambling rant looking for back up. It's my experience and it's a warning to others. And you miss the point about what is legal rather than what is ethical business practice. I trust you won't have any issue with being shafted the next time you make a slight mistake.

Theres the word shafted again when you haven't been. I see you also went on the same rant 3 differenr times but as has been pointed out already you signed up to a contract for a set length of time & at the time of sign up you'll have been told what happens when it ends which is exactly what has happened, onus totally on you.

FWIW as I read what I'm signing up to I have notes on when to get in touch with providers towards the end of the contract

I disagree. Just because something in the T&Cs doesn't make it OK or good business practice. And as for you being all over the detail 100% of the time & taking notes, good for you for running such a tight ship.

Grav15

Contract ending. I was offered £27 12 month contract 125gb data. 

Requested pac code. Was then offered 125gb for £15 no roaming 

as I use an average of 20gb. I got 30gb with roaming for £9 a month. Took a few calls. 

flaneurs_lobster

Grav15 said:

Contract ending. I was offered £27 12 month contract 125gb data. 

Requested pac code. Was then offered 125gb for £15 no roaming 

as I use an average of 20gb. I got 30gb with roaming for £9 a month. Took a few calls. 

That is a very good deal. Well haggled.

Grav15

Or if I didn’t do anything. Would stay on £69 with 100gb. No roaming. 

So phew !