To be treated with Courtesy

matt_drummer

Maybe they have some trouble in cashing your cheques?

elsien

Deleted_User said:

Scot_39 said:

Deleted_User said:

Second time I have been on today about Energy companies.
This time is how they run ur account, the overthe top detail like Octopus create, the absolute laxity in how we feel.
Myself I pay by cheque, 14 days ur given to pay and to show theyve received ur payment, day after 14,  you have the Dunning dept/collection sending you texts, ringing you up.
I cannot wait for the new rates so I can move, arethey guilty of what I state, yes they have already credited my account with £30...... they call gudwill.
It takesthem 12 days to show on my account I have paid!!!
It needs Cleaning up this Energy business.
I can sort my own problems outbut the System of payment and Daily charges must change.

Given it's literally taken 2.5-3 weeks to receive some post in the past (from date on internal letter anyway - for important things like hospital appts and insurance renewals etc ) - 2 weeks does seem a little tight - for a system that operates - at least one way - by post.

How do other firms on 3m or 6m paper billing cycles cope - do they give more time ?

But other payment methods do exist with Octopus and others - and may even cost less.

I pay bycheque and will not get drawn into direct debit schemes.

You can pay one off payments online without needing to set up a direct debit. Or do you not do online banking either?
You probably need a plan B for when they do stop accepting cheques. 

matt_drummer

It's difficult to reconcile your dissatisfaction of paying standing charges with your choice of payment that results in the highest energy charges possible.

You are either concerned about your finances or you are not, I can't work out which one though?

TadleyBaggie

Cheque guarantee cards were scrapped 12 years ago, which is why it's virtually impossible to use them in shops anymore.

Spoonie_Turtle

Deleted_User said:

Spoonie_Turtle said:

I'm sorry, I'm finding your post a little difficult to understand.  What exactly are Octopus doing that's discourteous?

executing actions for payment..then after I check withmy bank they av cashed it, they still push forpayment.

You choose to pay by the slowest, most inefficient payment method.  That's purely your choice.  I don't think you can justifiably moan about the process taking the time it takes.