To be treated with Courtesy

[Deleted User]

Second time I have been on today about Energy companies.
This time is how they run ur account, the overthe top detail like Octopus create, the absolute laxity in how we feel.
Myself I pay by cheque, 14 days ur given to pay and to show theyve received ur payment, day after 14,  you have the Dunning dept/collection sending you texts, ringing you up.
I cannot wait for the new rates so I can move, arethey guilty of what I state, yes they have already credited my account with £30...... they call gudwill.
It takesthem 12 days to show on my account I have paid!!!
It needs Cleaning up this Energy business.
I can sort my own problems outbut the System of payment and Daily charges must change.

lohr500

Why not set up a variable direct debit payment and avoid all the worry?  The days of cheques must surely be numbered anyway.

Scot_39

Deleted_User said:

Second time I have been on today about Energy companies.
This time is how they run ur account, the overthe top detail like Octopus create, the absolute laxity in how we feel.
Myself I pay by cheque, 14 days ur given to pay and to show theyve received ur payment, day after 14,  you have the Dunning dept/collection sending you texts, ringing you up.
I cannot wait for the new rates so I can move, arethey guilty of what I state, yes they have already credited my account with £30...... they call gudwill.
It takesthem 12 days to show on my account I have paid!!!
It needs Cleaning up this Energy business.
I can sort my own problems outbut the System of payment and Daily charges must change.

Given it's literally taken 2.5-3 weeks to receive some post in the past (from date on internal letter anyway - for important things like hospital appts and insurance renewals etc ) - 2 weeks does seem a little tight - for a system that operates - at least one way - by post.

How do other firms on 3m or 6m paper billing cycles cope - do they give more time ?

But other payment methods do exist with Octopus and others - and may even cost less.

Mobtr

I’m sorry, I don’t really understand what you’re saying. Are you saying you should get longer to pay than 14 days & if you haven’t paid within the allotted time you get reminders that you’re not happy about? 

Spoonie_Turtle

I'm sorry, I'm finding your post a little difficult to understand.  What exactly are Octopus doing that's discourteous?

[Deleted User]

Scot_39 said:

Deleted_User said:

Second time I have been on today about Energy companies.
This time is how they run ur account, the overthe top detail like Octopus create, the absolute laxity in how we feel.
Myself I pay by cheque, 14 days ur given to pay and to show theyve received ur payment, day after 14,  you have the Dunning dept/collection sending you texts, ringing you up.
I cannot wait for the new rates so I can move, arethey guilty of what I state, yes they have already credited my account with £30...... they call gudwill.
It takesthem 12 days to show on my account I have paid!!!
It needs Cleaning up this Energy business.
I can sort my own problems outbut the System of payment and Daily charges must change.

Given it's literally taken 2.5-3 weeks to receive some post in the past (from date on internal letter anyway - for important things like hospital appts and insurance renewals etc ) - 2 weeks does seem a little tight - for a system that operates - at least one way - by post.

How do other firms on 3m or 6m paper billing cycles cope - do they give more time ?

But other payment methods do exist with Octopus and others - and may even cost less.

I pay bycheque and will not get drawn into direct debit schemes.

[Deleted User]

Spoonie_Turtle said:

I'm sorry, I'm finding your post a little difficult to understand.  What exactly are Octopus doing that's discourteous?

executing actions for payment..then after I check withmy bank they av cashed it, they still push forpayment.

greyteam1959

Paying by cheque??
Not seen one or used one in 15 years.

[Deleted User]

dunstonh said:

I cannot wait for the new rates so I can move, arethey guilty of what I state, yes they have already credited my account with £30...... they call gudwill.

Also known as "shut up and go away" credit.

I can sort my own problems outbut the System of payment and Daily charges must change.

You are using an obsolete payment method and you moan about them needing to change.

obsolete???

[Deleted User]

greyteam1959 said:

Paying by cheque??
Not seen one or used one in 15 years.

15 yrs long timehow oldd sre u.

TadleyBaggie

Not really, I recently needed to send a cheque to HMRC and had to find the cheque book issued when I opened the account 7 years ago. I'd only used one prior cheque. 

Cheques are often not accepted by businesses anymore.