Samsung s21 ultra factory factory reset, How?

Jon_01

I'm giving this to my daughter (bought it for my wife and she doesn't like it).

Anyone know how to factory reset it?   There's no option under settings apart from reset data, which isn't a factory reset. Youtube says to drop it into recovery (power + vol up from off), but I've tried that a dozen times and it will not go into recovery.

I've never had this problem in the past, every other phone has had a factory reset in the options menu!

PHK

It should be 
Settings
General Management
Reset
Factory Reset
Edit: If this isn't there please could you say where the phone came from, the firmware version and model number?

Neil49

PHK said:

It should be 
Settings
General Management
Reset
Factory Reset
Edit: If this isn't there please could you say where the phone came from, the firmware version and model number?

Just to confirm that your instructions are correct for Android 13 (which is what the S21 should be running).

It gives the option of Factory Data Reset which wipes it clean of all your files but leaves in place any operating system updates that will have taken place from day 1 up to now. 

km1500

have a look and see what version of Android you are running

PHK

I believe the option has been in the same place since launch. The exception being some branded versions or managed devices .

So the model number (eg SM-998xx and for firmware version would help narrow this gs down )

Jon_01

PHK said:

It should be 
Settings
General Management
Reset
Factory Reset
Edit: If this isn't there please could you say where the phone came from, the firmware version and model number?

Thanks. I tried that and it did nothing?  But, just tried it again and this time it has wiped the phone.  Not sure why it didn't work first time?