Poor airline customer service

ketavista

I was allowed to board a KLM flight to Seoul at Edinburgh airport only to be refused boarding at the interim airport in Amsterdam There was an error on my electronic visa - which I wasn’t aware off at the time, but the Airline was. 

Yes I accepted its a passengers duty to ensure their details are correct As it is also the airlines duty to check
Thereby I cannot understand why I was not refused boarding from my initial airport Edinburgh. 

Had this occurred I could have corrected the error and rebooked my flight Instead i was treated in a cavalier way by klm staff and found myself upset and traumatised at Amsterdam as a pensioner I found this very frightening. 

Klm refunding a portion of the ticket but given the poor customer service I don’t think it unreasonable to ask for a full refund of my airfare. Which klm refused. 

As I said visa details are my responsibility however the airline is responsible for checking documentation, in this case their standards fell short causing a lot of trauma and distress. 

Anyone got any advice  Many Thanks 

Caz3121

ketavista said:

 however the airline is responsible for checking documentation...

Not sure that is accurate....Airlines check because if they deliver a passenger without proper documents they get fined and have to also bear the cost of flying the passenger back. So the reason they check is because if their own self interest - they want to avoid those fines and costs.
Yes it would have been better for you if they had stopped you before the first flight but it is still 100% the passenger responsibility

ketavista

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