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Paid for seat on plane then moved to poorer seat.

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  • eskbanker
    eskbanker Posts: 37,323 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Perhaps it's more of an issue when it comes to flight delay/cancellation regulations, but in those scenarios there is a very clear distinction between reimbursement (i.e. refund of monies paid) and compensation (a fixed tariff unrelated to costs incurred), with some claims resulting in one or the other being applicable, but many entailing both, and they're definitely not interchangeable terms in that context!
  • Ditzy_Mitzy
    Ditzy_Mitzy Posts: 1,957 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 12 May 2023 at 11:53AM
    baser999 said:
    Pollycat said:
    baser999 said:
    We booked a flight with the extra legroom seating a few years ago but then the airline chose to lay on a different plane and those seats effectively didn’t exist. It was only a few hours flight so we made do but were compensated
    Were you actually paid compensation or were you refunded for the extra you paid to select your seats?
    If I'd paid extra to select seats when the alternative was to accept any random seat allocation and was asked to move, I'd expect to get that extra back. But not compensation.

    Perhaps worded wrongly - we were reimbursed the extra amount paid for the legroom seats
    I'll probably be accused of being overly pedantic, but technically I think your refund was actually compensation for not getting what you paid for.

    Whenever I see an OP asking about "compensation" I wait to see them be told "You aren't entitled to compensation".

    (I only mention it because these "compensation" threads sometimes end up with posters at cross-purposes.  People often get told generally that they aren't entitled to compensation when what is actually meant is that they aren't entitled to compensation for something intangible that the OP may or may not have specifically mentioned -  like emotional upset, inconvenience hurt feelings or a bruised ego.  Which is usually correct unless someone has ruined the OP's wedding photos...)


    Overly pedantic?  Nah, this place is one of the last bastions of exactitude.  

    The question for the OP is whether the window seat cost more, at the time of booking, than the aisle seat.  If there was no difference - there may not have been, cognizant that an aisle seat may have been just as desirable to some fliers as the window seat was to the OP - then there doesn't seem to be any tangible loss to pursue.  Are window seats generally more expensive?  
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