Paid for seat on plane then moved to poorer seat.

dtl

Does anyone know if the SAD FART rules apply when you pay extra to choose a specific seat on a flight, a window seat, then get moved by the airline to an aisle seat?   I have a feeling I've read somewhere there's a law saying businesses can't charge for goods or services and not provide them, but that looks different from SAD FART.   Can anyone enlighten me, especially a reference to which law might apply?

Thanks

comeandgo

There is usually one of the terms and conditions which states no seat selection is ever guaranteed as sometimes airlines have to change airplanes and seat configuration can be different.  You could try and get the extra you paid returned.

macman

Why were you moved?

baser999

We booked a flight with the extra legroom seating a few years ago but then the airline chose to lay on a different plane and those seats effectively didn’t exist. It was only a few hours flight so we made do but were compensated

photome

Was there a difference in price between the window seat and aisle seat

Pollycat

baser999 said:

We booked a flight with the extra legroom seating a few years ago but then the airline chose to lay on a different plane and those seats effectively didn’t exist. It was only a few hours flight so we made do but were compensated

Were you actually paid compensation or were you refunded for the extra you paid to select your seats?
If I'd paid extra to select seats when the alternative was to accept any random seat allocation and was asked to move, I'd expect to get that extra back. But not compensation.

born_again

dtl said:

Does anyone know if the SAD FART rules apply when you pay extra to choose a specific seat on a flight, a window seat, then get moved by the airline to an aisle seat?   I have a feeling I've read somewhere there's a law saying businesses can't charge for goods or services and not provide them, but that looks different from SAD FART.   Can anyone enlighten me, especially a reference to which law might apply?

Thanks

Have you asked the airline to refund the extra cost of the seat?

MattMattMattUK

I have had seats moved in the past, but that always resulted in an automatic refund of the seat booking fee. I would not expect compensation though.

baser999

Pollycat said:

baser999 said:

We booked a flight with the extra legroom seating a few years ago but then the airline chose to lay on a different plane and those seats effectively didn’t exist. It was only a few hours flight so we made do but were compensated

Were you actually paid compensation or were you refunded for the extra you paid to select your seats?
If I'd paid extra to select seats when the alternative was to accept any random seat allocation and was asked to move, I'd expect to get that extra back. But not compensation.

Perhaps worded wrongly - we were reimbursed the extra amount paid for the legroom seats

Manxman_in_exile

baser999 said:

Pollycat said:

baser999 said:

We booked a flight with the extra legroom seating a few years ago but then the airline chose to lay on a different plane and those seats effectively didn’t exist. It was only a few hours flight so we made do but were compensated

Were you actually paid compensation or were you refunded for the extra you paid to select your seats?
If I'd paid extra to select seats when the alternative was to accept any random seat allocation and was asked to move, I'd expect to get that extra back. But not compensation.

Perhaps worded wrongly - we were reimbursed the extra amount paid for the legroom seats

I'll probably be accused of being overly pedantic, but technically I think your refund was actually compensation for not getting what you paid for.

Whenever I see an OP asking about "compensation" I wait to see them be told "You aren't entitled to compensation".

(I only mention it because these "compensation" threads sometimes end up with posters at cross-purposes.  People often get told generally that they aren't entitled to compensation when what is actually meant is that they aren't entitled to compensation for something intangible that the OP may or may not have specifically mentioned -  like emotional upset, inconvenience hurt feelings or a bruised ego.  Which is usually correct unless someone has ruined the OP's wedding photos...)

user1977

Exactly, they were compensated for the loss they suffered i.e. the fee for the seat reservation.