You may be thinking that the CS response was a little odd - this might explain why.

TheElectricCow

Spoonie_Turtle said:

Has anyone had a response from the AI, and did it sign the e-mail with a name?

I have, I suspect, and it did use a name beginning with T - although I don't wish to share the full name just yet unless someone else confirms it, just in case it was a human, although I can only imagine they were operating with debilitating levels of brainfog.

My potential AI’s name began with H, although I’ve not seen anything to suggest the it can’t just assume a new identity for each customer contact.

I have sent another email off into the Octo-machine recently though so we’ll see if anything non-human looking comes back this time.

Spoonie_Turtle

TheElectricCow said:

Spoonie_Turtle said:

Has anyone had a response from the AI, and did it sign the e-mail with a name?

I have, I suspect, and it did use a name beginning with T - although I don't wish to share the full name just yet unless someone else confirms it, just in case it was a human, although I can only imagine they were operating with debilitating levels of brainfog.

My potential AI’s name began with H, although I’ve not seen anything to suggest the it can’t just assume a new identity for each customer contact.

I have sent another email off into the Octo-machine recently though so we’ll see if anything non-human looking comes back this time.

I had a response back that still sounded AI-y but with a different name, so you're probably right.

CKhalvashi

Spoonie_Turtle said:

Has anyone had a response from the AI, and did it sign the e-mail with a name?

I have, I suspect, and it did use a name beginning with T - although I don't wish to share the full name just yet unless someone else confirms it, just in case it was a human, although I can only imagine they were operating with debilitating levels of brainfog.

We are experimenting with AI at the moment in one venture and it will come back with the first name of the staff member responsible for whatever account. At the moment we are using this only for pre-written e-mails to be sent automatically if certain parameters are met, with 2 standard letters sent out (one annually according to a calendar 10 months from that check, one for specific circumstances). The responses (at the moment) require human intervention, but we are known to use set templates anyway for most things.

We are going to be bringing AI support for sales and marketing for a different venture this month. Again, everything will be checked before sent out and it's only dealing with information sent from a spreadsheet to that, but with around 9000 sales e-mails to be sent out over 6 months, we estimate it can save a significant amount of time, although the initial legwork will be manual also. We are looking at how to bring this into follow-ups. Again for the moment any responses will be manually dealt with, including any unsubscribe options and this particular venture is B2B and highly specialist.

I personally deal with most sales of this nature with the help of a dedicated office team of 2, so if we can get down to the probably 2% of interested companies in that sector with automated help (filtering out the rest), we should be able to increase our own workflow by around 800% from that particular venture (which I took control of last year and haven't done a lot with yet). Some manual research is necessary (this is working with SMEs, not public figures/large companies), but I'm sure we can probably cut 20-30% off the prospecting time in any event once we have processes in place.

How we will go further remains to be seen, however we expect large hurdles along the way (hence the human checking to maintain professionalism if nothing else) but eventually hope to standardise certain responses, likely through 'yes/no' or equivalent options through either the website or app. I wouldn't trust AI to provide a full service offering yet, but do trust it to assist for manual review at this time.

CSI_Yorkshire

Is it just me, or do some of the new posters on the forum also sound a bit AI?  Several lengthy posts in rapid succession, across a wide range of boards, all sounding a little 'clunky' and using unusual but identically repeated phrasing.

Spoonie_Turtle

CSI_Yorkshire said:

Is it just me, or do some of the new posters on the forum also sound a bit AI?  Several lengthy posts in rapid succession, across a wide range of boards, all sounding a little 'clunky' and using unusual but identically repeated phrasing.

Yep.
      

CKhalvashi

CSI_Yorkshire said:

Is it just me, or do some of the new posters on the forum also sound a bit AI?  Several lengthy posts in rapid succession, across a wide range of boards, all sounding a little 'clunky' and using unusual but identically repeated phrasing.

Noticed this also, especially those at early hours.

I'm not sure also though if those who are new to the forum are using some form of AI now it's freely available to assist in writing posts for help to make sure they don't leave anything out, so all may not be as it seems.

Spoonie_Turtle

CKhalvashi said:

CSI_Yorkshire said:

Is it just me, or do some of the new posters on the forum also sound a bit AI?  Several lengthy posts in rapid succession, across a wide range of boards, all sounding a little 'clunky' and using unusual but identically repeated phrasing.

Noticed this also, especially those at early hours.

I'm not sure also though if those who are new to the forum are using some form of AI now it's freely available to assist in writing posts for help to make sure they don't leave anything out, so all may not be as it seems.

If they have to use a script bot to post, what's the point?  That's not at all the same as looking things up to check and providing sources for advice they want to give themselves.  If they're using a script bot to give advice they don't fully know about or understand, then they'd be better off just telling the original poster to Google it rather than giving potentially misleading advice.

CSI_Yorkshire

Spoonie_Turtle said:

CKhalvashi said:

CSI_Yorkshire said:

Is it just me, or do some of the new posters on the forum also sound a bit AI?  Several lengthy posts in rapid succession, across a wide range of boards, all sounding a little 'clunky' and using unusual but identically repeated phrasing.

Noticed this also, especially those at early hours.

I'm not sure also though if those who are new to the forum are using some form of AI now it's freely available to assist in writing posts for help to make sure they don't leave anything out, so all may not be as it seems.

If they have to use a script bot to post, what's the point?  That's not at all the same as looking things up to check and providing sources for advice they want to give themselves.  If they're using a script bot to give advice they don't fully know about or understand, then they'd be better off just telling the original poster to Google it rather than giving potentially misleading advice.

https://forums.moneysavingexpert.com/discussion/6450633/moved-to-new-property-any-particular-company-for-gas-and-electricity#latest

The posting history of a brand new member in this thread is as you say.  I can't see generated advice being up to date, useful or specific enough to issues that develop in discussion.

CKhalvashi

Spoonie_Turtle said:

CKhalvashi said:

CSI_Yorkshire said:

Is it just me, or do some of the new posters on the forum also sound a bit AI?  Several lengthy posts in rapid succession, across a wide range of boards, all sounding a little 'clunky' and using unusual but identically repeated phrasing.

Noticed this also, especially those at early hours.

I'm not sure also though if those who are new to the forum are using some form of AI now it's freely available to assist in writing posts for help to make sure they don't leave anything out, so all may not be as it seems.

If they have to use a script bot to post, what's the point?  That's not at all the same as looking things up to check and providing sources for advice they want to give themselves.  If they're using a script bot to give advice they don't fully know about or understand, then they'd be better off just telling the original poster to Google it rather than giving potentially misleading advice.

I admit that I sometimes struggle to find the right words to describe something. I've lived in the UK for more than 30 years (since being a reasonably young child) but English is still a second language to me, even though when speaking I don't have an accent that would indicate I'm anything but British.

My problem is normally that I speak 3-4 different languages on a given day for work purposes so you may occasionally get a word in another language thrown in somewhere, however at the opposite end of the scale many just don't possess the skills to be able to adequately detail a problem they aren't familiar with and don't deal with terminology-wise on a daily basis.

Just as an example of complications here in daily life, I had a debate with a (very large) company yesterday where they expect customers to name company-specific terms to close an account with them and I personally wouldn't deem that reasonable. As part of the process for that I've asked them to listen to the call logs to see if something equivalent was said to that term, as I wasn't party to that conversation and the individual who was states it was made clear that was the intention. This can further complicate things for even native speakers IMO. The balance in this case to be refunded is small but this is delaying a very large payment so it's frustrating.

markin

It says all responses are proof read so i would expect the names to be real, For now anyway, As they don't have to find a standard response to paste or think about and write a reply its going to be 90% faster.


I would barely be ably to post without a spellcheck, That is machine learning is it not? So wouldn't blame anyone for using a tool to help them articulate what they want to say better.

Some disabled people will be using speech to text, i would expect that to look odd at times, Often the poster will warn they are using it.