Help me out with Lyca Mobile SIM Deal

HampshireH

I have a plusnet SIM currently, but after they have given the option to go to EE (more expensive) or go elsewhere I found Lyca offering a better deal.

I've never seen much about them about ordered a SIM/bundle but I am confused.

They took £2.95 initial payment for the sim but there is no info in the confirmation as to how this works or about the bundle. The email (despite saying it has a bundle) says I need to now find a plan.

My understanding is that I had selected a plan when I clicked through the Quidco link and confirmed the "bundle".

What am I missing here? Can someone talk me through Lyca's process?

SIM is in the post (but reading some reviews we will see if it ever arrives🤔)

bat999

HampshireH said:

What am I missing here? Can someone talk me through Lyca's process?

SIM is in the post

First put the SIM in your phone.

HampshireH

bat999 said:

HampshireH said:

What am I missing here? Can someone talk me through Lyca's process?

SIM is in the post

First put the SIM in your phone.

As it hasn't arrived yet that isn't possible.

Do you have any advice on how the product works? As in the email making reference to needing to find a plan when the link I clicked through implied it came with a plan?

datz

HampshireH said:

I have a plusnet SIM currently, but after they have given the option to go to EE (more expensive) or go elsewhere I found Lyca offering a better deal.

I've never seen much about them about ordered a SIM/bundle but I am confused.

They took £2.95 initial payment for the sim but there is no info in the confirmation as to how this works or about the bundle. The email (despite saying it has a bundle) says I need to now find a plan.

My understanding is that I had selected a plan when I clicked through the Quidco link and confirmed the "bundle".

What am I missing here? Can someone talk me through Lyca's process?

SIM is in the post (but reading some reviews we will see if it ever arrives🤔)

No idea if Quidco are giving you any additional cashback on this, but going through MSE would have been £2.50/month for 6 months (instead of £2.95 for 3 months) on that same 10GB package.

Either way, the plan you selected should activate when you insert the sim (Lyca changed their processes recently).

Lyca's customer service is pretty terrible though. I personally (ymmv) wouldn't risk porting my number to them. I just use their services as a secondary cheap (1p/month) sim (for data and outbound calls) on some of my devices, and keep my numbers elsewhere on a traditional pay as you go sim - then just pick up new Lyca (or other) sims once the intoductory period lapses.

HampshireH

datz said:

HampshireH said:

I have a plusnet SIM currently, but after they have given the option to go to EE (more expensive) or go elsewhere I found Lyca offering a better deal.

I've never seen much about them about ordered a SIM/bundle but I am confused.

They took £2.95 initial payment for the sim but there is no info in the confirmation as to how this works or about the bundle. The email (despite saying it has a bundle) says I need to now find a plan.

My understanding is that I had selected a plan when I clicked through the Quidco link and confirmed the "bundle".

What am I missing here? Can someone talk me through Lyca's process?

SIM is in the post (but reading some reviews we will see if it ever arrives🤔)

No idea if Quidco are giving you any additional cashback on this, but going through MSE would have been £2.50/month for 6 months (instead of £2.95 for 3 months) on that same 10GB package.

Either way, the plan you selected should activate when you insert the sim (Lyca changed their processes recently).

Lyca's customer service is pretty terrible though. I personally (ymmv) wouldn't risk porting my number to them. I just use their services as a secondary cheap (1p/month) sim (for data and outbound calls) on some of my devices, and keep my numbers elsewhere on a traditional pay as you go sim - then just pick up new Lyca (or other) sims once the intoductory period lapses.

Thankyou

That's very helpful and a bit worrying as some websites had them down as good customer service.

Quidco did £12 cash back so much of a muchness.

I don't need a second SIM I need a full ported replacement.

Based on their 30 days contract and no DD having been set up, no auto renew in the email. Presumably if I don't activate it there will be no costs incurred?

I was expecting more info on how it worked when/after processing the order. Most companies send a confirmation email with the terms and conditions attached etc for reference. But this didn't happen.

datz

HampshireH said:

I don't need a second SIM I need a full ported replacement.

As long as you don't need manual (human) intervention for anything, Lyca are probably fine. The moment you need someone to sort out some problem is when it all seems to fall apart. Their customer service is probably amongst the worst I have experienced in the telecoms sector. I personally wouldn't trust them with my number (hence why they are relegated to secondary dual sim duty - which they do fine). Maybe someone else will come along to sing their praises (a well-rounded perspective is important after all)...

HampshireH said:

Based on their 30 days contract and no DD having been set up, no auto renew in the email. Presumably if I don't activate it there will be no costs incurred?

Probably correct. I have been sitting on a couple of (non-activated) 1p SIMs for a couple of months that haven't yet been charged beyond the initial payment (or at least I don't think they have - I have quite a few). Don't quote me on it though.

HampshireH said:

I was expecting more info on how it worked when/after processing the order. Most companies send a confirmation email with the terms and conditions attached etc for reference. But this didn't happen.

Lyca has never been entirely coherent (or logical) in their communication or processes, but they have been improving a little recently.

jimjames

As a heads up if/when you want to cancel the Lyca deal be very careful. I had no further use for the SIM after last month so set the plan to not auto renew. Despite that this month is has renewed again, I went in and checked the settings and it was now showing it was still to renew again. Turned it off and checked again. Once more it had switched back on.

It seemed that the only way to stop it was to delete the payment card which finally made the auto renew setting stick as off.

savergrant

You say no dd has been setup but you have paid £2.95 for the first month, presumably by card? So you have given them authority to charge your card.
Lyca have changed how they operate recently, they now send preactivated sims whereas the ones I have you needed to register the sim you receive to the plan you had paid for, and then your monthly contract started. Iirc trying to turn off autorenew generates nuclear warnings about losing your discount which you need to confirm in triplicate.

savergrant

What was the plusnet deal you were on?
There may well be offers as good as plusnet (also using ee network) which are more reliable than lyca as a main sim.
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