Airport fees!

Ganga

stewartwilliams said:

Quite a few people fail to check in online with Ryanair.

Sometimes it's issues they're having with the website, although 99% of the time, it's down to the user.
(A common thing is people getting right to the end of the process but not doing the final step)

Other times they've booked through a third party who either don't send them emails telling them to check in before some point, or they create a fake email address for them and nothing ever goes to them.  They then turn up at the airport expecting to check in.

I've worked on behalf of Ryanair and have checked in quite a few people in 10 secs or so on a phone when they've complained about trying all day or longer to do so.  
Sometimes they've ticked the return box and it's too early to check in, or they're just not computer literate.
A lot of the time though, they just haven't bothered to try (we can see their history and what they've done and when).

There are times when Ryanair are aware of third party bookings and will give free airport check in.
Other times, if you don't turn up early enough, a £55 charge.

Occasionally, a child has been booked as an adult, or there's an infant on the booking, which means check-in can't be done and bookings may be commented that check-in will be free (or it can be waived).

There are a couple of fare types where you get free airport check-in by default (+ various rebooking related scenarios)


At the end of the day, if you read the small print with Ryanair and follow the guidance, the majority doing so, there are no issues.
You can't assume that what Easyjet, Jet2 etc. do, what baggage allowances they have etc. are the same.

Ryanair sell a base fare and in most cases, everything is extra.  You pay for a random seat from A to B and nothing else unless you choose to.  They send loads of emails out trying to sell you everything, let you know when to check-in, delays etc. and it's up to the customer not to ignore these even though they look like spam.
Don't pay for a seat?  You get a random one that may or may not be anywhere near anyone else you're travelling with.  It fills the less desirable seats, and may encourage you to spend £4 or whatever to sit together in future.
Pay for a seat when you book and you can check-in up to 60 days out, and yet people still manage to not bother and stroll up to the desks 1h40 mins before their flight.


As for earlier posts about screenshots of boarding passes, seen plenty.
Some are blurry, at 45 degree angles, some pristine quality and so on.  They may or may not scan, but as long as you've downloaded and/or printed a boarding pass, it should be free to reprint it if required.  Else a £20 reprint charge.

Some people tend to screenshot the barcode and miss out vital bits such as the passenger name, or their mate did everything on their phone and sent a dodgy copy across.

Can't say I've seen PDFs.  Usually printouts, saved to their Apple wallet and/or on the app.
Few on an Apple watch as well.

Good info / feed back ,the only problems we have had ( never flown Ryanair ) is the fact we are both over 70 years old and tech is not as easy for us as younger people ,my granddaughters can type a message on a phone before i can compose it in my mind