Airport fees!

Brie

Do they charge if there's no wifi available and you can't use your phone to check in?  I'd hope not.  Though presumably if there's no wifi it's because there's no internet so even the airlines are going to struggle doing anything.  

As for assumptions....I try not to make them.  I try to read as much of the T&Cs as I can manage and if there's a question still I try to contact the airline to check.  I remember a few years back trying to figure out what the difference was between 2 different prices for the same flight (not Ryanair, major international) having trolled through everything I rang the airline and asked.  Apparently the cheaper price was for those that booked it.  The higher price was for people who thought they needed a premium service.  But there was no difference in what was provided for both those prices.  Same seats, same baggage, same meal, all the same.  When I expressed surprise the person I was talking to agreed with me but said that no one had ever questioned it so obviously the airline knew it was a good way to make extra. 

CKhalvashi

Brie said:

Do they charge if there's no wifi available and you can't use your phone to check in?  I'd hope not.  Though presumably if there's no wifi it's because there's no internet so even the airlines are going to struggle doing anything.  

As for assumptions....I try not to make them.  I try to read as much of the T&Cs as I can manage and if there's a question still I try to contact the airline to check.  I remember a few years back trying to figure out what the difference was between 2 different prices for the same flight (not Ryanair, major international) having trolled through everything I rang the airline and asked.  Apparently the cheaper price was for those that booked it.  The higher price was for people who thought they needed a premium service.  But there was no difference in what was provided for both those prices.  Same seats, same baggage, same meal, all the same.  When I expressed surprise the person I was talking to agreed with me but said that no one had ever questioned it so obviously the airline knew it was a good way to make extra. 

You don't need an internet connection to access boarding cards, but do need one to check in (however have 24 hours before the flight to do this).

In any event, I tend to screenshot boarding cards anyway as the app of another airline always seems to not work when needed. It's generally a good idea to have a backup of anything that will cost you money if it doesn't work.

zagfles

prowla said:

I guess this thread can serve as a reminder to others to be vigilant and assume that they are out to trick you into paying extras, so you don't get caught out.

Yes, like with a lot of stuff, learning from other peoples' experience/mistakes is a good way to ensure you don't make the same mistake. Trouble is I guess a lot of people are hesitant to post about them when they get the sort of reaction we see here.

Brie

CKhalvashi said:

You don't need an internet connection to access boarding cards, but do need one to check in (however have 24 hours before the flight to do this).

Really?  I've never had an app that would work when there was no wifi available.  This is why I still print off any tickets/boarding cards.  Likewise I always print confirmation emails so I have all the info I need as too often I'm left with no way to access anything.  Mostly when I'm travelling!!  

zagfles

CKhalvashi said:

Brie said:

Do they charge if there's no wifi available and you can't use your phone to check in?  I'd hope not.  Though presumably if there's no wifi it's because there's no internet so even the airlines are going to struggle doing anything.  

As for assumptions....I try not to make them.  I try to read as much of the T&Cs as I can manage and if there's a question still I try to contact the airline to check.  I remember a few years back trying to figure out what the difference was between 2 different prices for the same flight (not Ryanair, major international) having trolled through everything I rang the airline and asked.  Apparently the cheaper price was for those that booked it.  The higher price was for people who thought they needed a premium service.  But there was no difference in what was provided for both those prices.  Same seats, same baggage, same meal, all the same.  When I expressed surprise the person I was talking to agreed with me but said that no one had ever questioned it so obviously the airline knew it was a good way to make extra. 

You don't need an internet connection to access boarding cards, but do need one to check in (however have 24 hours before the flight to do this).

In any event, I tend to screenshot boarding cards anyway as the app of another airline always seems to not work when needed. It's generally a good idea to have a backup of anything that will cost you money if it doesn't work.

You obviously haven't read 6.2.3 in the T&Cs, as it's clearly stated: "Your boarding pass must be printed on a single A4 page or downloaded through our app. " A few years ago I was behind someone in the queue to enter security trying to use a pdf boarding pass on his phone, think it was Ryanair, they wouldn't let him through. You have to use the app, or have a hard copy. As it clearly states on their website, in the T&Cs etc etc

zagfles

Brie said:

CKhalvashi said:

You don't need an internet connection to access boarding cards, but do need one to check in (however have 24 hours before the flight to do this).

Really?  I've never had an app that would work when there was no wifi available.  This is why I still print off any tickets/boarding cards.  Likewise I always print confirmation emails so I have all the info I need as too often I'm left with no way to access anything.  Mostly when I'm travelling!!  

All airline apps I've used work offline for stuff like boarding passes. You obviously need to be online to check in but once you've checked in the boarding passes are stored in the app and available offline. I've checked a few times by turning off mobile data and wifi and making sure I can access them. The apps would be pretty useless if they didn't work offline, they have other stuff like inflight menus which clearly need to be available offline. 

Brie

zagfles said:

Brie said:

Really?  I've never had an app that would work when there was no wifi available.  This is why I still print off any tickets/boarding cards.  Likewise I always print confirmation emails so I have all the info I need as too often I'm left with no way to access anything.  Mostly when I'm travelling!!  

All airline apps I've used work offline for stuff like boarding passes. You obviously need to be online to check in but once you've checked in the boarding passes are stored in the app and available offline. I've checked a few times by turning off mobile data and wifi and making sure I can access them. The apps would be pretty useless if they didn't work offline, they have other stuff like inflight menus which clearly need to be available offline. 

I'll check this the next time I'm flying somewhere.  Maybe it's my phone?  Apps simply don't open if there's no wifi so I don't know how I could open it to get to a boarding pass.  I've never checked an inflight menu on an app - never knew they were supposed to be available and the websites tend to say "things may change" or similar.

CKhalvashi

zagfles said:

CKhalvashi said:

Brie said:

Do they charge if there's no wifi available and you can't use your phone to check in?  I'd hope not.  Though presumably if there's no wifi it's because there's no internet so even the airlines are going to struggle doing anything.  

As for assumptions....I try not to make them.  I try to read as much of the T&Cs as I can manage and if there's a question still I try to contact the airline to check.  I remember a few years back trying to figure out what the difference was between 2 different prices for the same flight (not Ryanair, major international) having trolled through everything I rang the airline and asked.  Apparently the cheaper price was for those that booked it.  The higher price was for people who thought they needed a premium service.  But there was no difference in what was provided for both those prices.  Same seats, same baggage, same meal, all the same.  When I expressed surprise the person I was talking to agreed with me but said that no one had ever questioned it so obviously the airline knew it was a good way to make extra. 

You don't need an internet connection to access boarding cards, but do need one to check in (however have 24 hours before the flight to do this).

In any event, I tend to screenshot boarding cards anyway as the app of another airline always seems to not work when needed. It's generally a good idea to have a backup of anything that will cost you money if it doesn't work.

You obviously haven't read 6.2.3 in the T&Cs, as it's clearly stated: "Your boarding pass must be printed on a single A4 page or downloaded through our app. " A few years ago I was behind someone in the queue to enter security trying to use a pdf boarding pass on his phone, think it was Ryanair, they wouldn't let him through. You have to use the app, or have a hard copy. As it clearly states on their website, in the T&Cs etc etc

Please read what I wrote again.

A screenshot of the boarding pass from the app is completely acceptable.

A screenshotted PDF is not. There is a difference in these documents and applicable codes.

zagfles

CKhalvashi said:

zagfles said:

CKhalvashi said:

Brie said:

Do they charge if there's no wifi available and you can't use your phone to check in?  I'd hope not.  Though presumably if there's no wifi it's because there's no internet so even the airlines are going to struggle doing anything.  

As for assumptions....I try not to make them.  I try to read as much of the T&Cs as I can manage and if there's a question still I try to contact the airline to check.  I remember a few years back trying to figure out what the difference was between 2 different prices for the same flight (not Ryanair, major international) having trolled through everything I rang the airline and asked.  Apparently the cheaper price was for those that booked it.  The higher price was for people who thought they needed a premium service.  But there was no difference in what was provided for both those prices.  Same seats, same baggage, same meal, all the same.  When I expressed surprise the person I was talking to agreed with me but said that no one had ever questioned it so obviously the airline knew it was a good way to make extra. 

You don't need an internet connection to access boarding cards, but do need one to check in (however have 24 hours before the flight to do this).

In any event, I tend to screenshot boarding cards anyway as the app of another airline always seems to not work when needed. It's generally a good idea to have a backup of anything that will cost you money if it doesn't work.

You obviously haven't read 6.2.3 in the T&Cs, as it's clearly stated: "Your boarding pass must be printed on a single A4 page or downloaded through our app. " A few years ago I was behind someone in the queue to enter security trying to use a pdf boarding pass on his phone, think it was Ryanair, they wouldn't let him through. You have to use the app, or have a hard copy. As it clearly states on their website, in the T&Cs etc etc

Please read what I wrote again.

A screenshot of the boarding pass from the app is completely acceptable.

A screenshotted PDF is not. There is a difference in these documents and applicable codes.

The T&Cs don't say a screenshot is OK. Maybe it is, maybe it isn't, but I'll believe the T&Cs otherwise if it goes wrong I'll get lectured on how stupid I am for not reading them.

zagfles

Brie said:

zagfles said:

Brie said:

Really?  I've never had an app that would work when there was no wifi available.  This is why I still print off any tickets/boarding cards.  Likewise I always print confirmation emails so I have all the info I need as too often I'm left with no way to access anything.  Mostly when I'm travelling!!  

All airline apps I've used work offline for stuff like boarding passes. You obviously need to be online to check in but once you've checked in the boarding passes are stored in the app and available offline. I've checked a few times by turning off mobile data and wifi and making sure I can access them. The apps would be pretty useless if they didn't work offline, they have other stuff like inflight menus which clearly need to be available offline. 

I'll check this the next time I'm flying somewhere.  Maybe it's my phone?  Apps simply don't open if there's no wifi so I don't know how I could open it to get to a boarding pass.  I've never checked an inflight menu on an app - never knew they were supposed to be available and the websites tend to say "things may change" or similar.

It's the only way on Ryanair, on most airlines there a menu in the inflight magazine but Ryanair don't have seat pockets so nowhere to store any magazine or menu!