Currys sent wrong laptop and won't replace

Baz_Warrington

Hi...

This is a bit of a strange one...

I ordered a blue Lenovo i3 laptop online at Currys on the 28th March and it was delivered the following day. As it was for a present, I left it in the packaging, ready to wrap yesterday. When I opened the packaging, I found that they had sent me a Lenovo laptop in silver, with a less powerful, pentium Gold processor and not the i3 processor I had paid for

I rang Currys helpline today, but as it is over the 30 day period for their refunds/replacement policy, the lady on the phone, basically told me it was my fault that I hadn't checked (Can't argue with that I suppose) but even though they had sent the wrong spec laptop in the wrong colour, they would not replace it, as their policy takes precident over any possible rights I may or may not have.

Can anyone give me any advice? or am I stuck with the laptop they delivered, incorrectly?

Thanks

Baz

Aylesbury_Duck

They're wrong about their policy overriding your rights.  That's complete nonsense.

How did you pay?

Baz_Warrington

Paypal (Pay in 3 installments)

tightauldgit

I'm not 100% clear on your rights - the item is clearly not as described but I'm not sure if that means you only have the right to reject it during the initial 30 day period or whether that right continues on for the first 6 months according to the CRA or indeed whether you have any time during the 6 year window that you can bring claims to reject it. 

What I  am 100% clear of is that no retailer terms can supercede your legal rights. 

the_lunatic_is_in_my_head

OP have a look on the CEO email site for Currys and use he contact email there to raise the issue.

There's no time limit to raise an issue like this, Currys know this but will train staff to stick to policy, their executive office will know what the regs state and likely either agree to a refund or a swap.

 

Baz_Warrington

I've got a call booked with one of Currys managers and just spoken to PayPal. The lady at Paypal stated that regardless of what Currys policy is, as I paid via Paypal, I have 180 days to raise a dispute and as the item they sent was "signigicantly different" to what I ordered and paid for, PayPal will sort it!!

prowla

They've sent the wrong item; they are conflating their cooling down right to return with your legal rights to get the item you paid for.

I had a run-in with Currys a while back where they sent me a lower spec item that the one I purchased, tried to send the same wrong item again as a replacement, argued that they had to verify the return before refunding, messed about to the point that I was going to open a credit card dispute, and eventually refunded me.

I think they do it in the hope you'll just go away and leave them alone; the customer is always wrong.

user1977

I wouldn't buy from Curry's without being prepared to discuss with them their curious interpretations of which laws apply to them...

And I certainly wouldn't trust them to pack the correct thing in a parcel (having many years ago lugged a new telly home from Dixons on public transport, only to find they had picked the wrong one from the stockroom....).

Grumpy_chap

Baz_Warrington said:

Hi...

This is a bit of a strange one...

I ordered a blue Lenovo i3 laptop online at Currys on the 28th March and it was delivered the following day. As it was for a present, I left it in the packaging, ready to wrap yesterday. When I opened the packaging, I found that they had sent me a Lenovo laptop in silver, with a less powerful, pentium Gold processor and not the i3 processor I had paid for

I rang Currys helpline today, but as it is over the 30 day period for their refunds/replacement policy, the lady on the phone, basically told me it was my fault that I hadn't checked (Can't argue with that I suppose) but even though they had sent the wrong spec laptop in the wrong colour, they would not replace it, as their policy takes precident over any possible rights I may or may not have.

Can anyone give me any advice? or am I stuck with the laptop they delivered, incorrectly?

Thanks

Baz

Have you double checked the order acknowledgement and receipt paperwork / emails that they show you definitely ordered and paid for the blue i3 laptop and not the silver Pentium laptop?

This is significant as it makes a difference between "change of mind" and "goods not as described".

m-holland

yeah I had a problem with a TV I bought from Currys once

They told me that the Consumer Rights Act doesnt apply to them

I ended up getting a full refund

Baz_Warrington

Grumpy_chap said:

Baz_Warrington said:

Hi...

This is a bit of a strange one...

I ordered a blue Lenovo i3 laptop online at Currys on the 28th March and it was delivered the following day. As it was for a present, I left it in the packaging, ready to wrap yesterday. When I opened the packaging, I found that they had sent me a Lenovo laptop in silver, with a less powerful, pentium Gold processor and not the i3 processor I had paid for

I rang Currys helpline today, but as it is over the 30 day period for their refunds/replacement policy, the lady on the phone, basically told me it was my fault that I hadn't checked (Can't argue with that I suppose) but even though they had sent the wrong spec laptop in the wrong colour, they would not replace it, as their policy takes precident over any possible rights I may or may not have.

Can anyone give me any advice? or am I stuck with the laptop they delivered, incorrectly?

Thanks

Baz

Have you double checked the order acknowledgement and receipt paperwork / emails that they show you definitely ordered and paid for the blue i3 laptop and not the silver Pentium laptop?

This is significant as it makes a difference between "change of mind" and "goods not as described".

I'd say that these screen captures are proof enough that I ordered a 15.6" Lenovo ideapad i3 in blue and ended up with a 14", silver, HP (apologies, i typed that I'd received another Lenovo laptop but it is actually an HP) one with a pentium gold processor!!

They couldn't have got it more wrong