Three app no longer works on my Huawei tablet. What to do?

d123

https://forums.moneysavingexpert.com/discussion/comment/80026606#Comment_80026606

Would you also still expect a 30 year old analogue mobile phone to be working on the current networks?

Or a 15 year old 3G phone to still work on 4G or 5G after the 3G switch off this/next year?

PHK

https://forums.moneysavingexpert.com/discussion/comment/80026606#Comment_80026606

If consumers made sure they were buying products that were well-made and would be supported then we wouldn't be on this position .

But they want cheap and cheap doesn't last.

Buying an ipad, you can expect security updates for many years and future updates for around 5 years. But an iPad would cost twice or three times a Huawei Mediapad

br1anst0rm

https://forums.moneysavingexpert.com/discussion/comment/80027323#Comment_80027323

Yes, wouldn't it be good if that were the case!

I'll pick another analogy. When FM radio broadcasts came in, radios still offered AM (long, medium and short wave) as well. When DAB became the latest step forward, radios still offered FM and AM. I now have a radio set which can receive internet radio… and DAB … and FM …(and if I look hard enough, possibly still AM too). That, in its way, is backwards compatibility. Picking up on the latest technology should not have to mean immediately dumping what has gone before. Progress requires transition. But this ought not to be the equivalent of going off a cliff.

However I recognise that the world is cynical as well as inefficient: planned obsolescence for commercial gain, and people who want new toys…

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/comment/80025139#Comment_80025139

You could not fuel a 2023 car with 1908 petrol, or vice versa, nominally they are both petrol, but there are quite large differences in chemical composition that would damage the engine of either if run on the opposite.

Your analogy of technological shifts is also wrong, whilst nominally 32/64 bit versions of hardware, operating systems and software seem to do the same thing, in many cases they broke compatability, especially at the hardware and OS level, though 32 bit software can often be run on 64 bit systems with emulation or translation. With regards to backwards compatability much does work like that, but there are limits, especially over significant OS updates and that also involves bloat. Android 7 was first released in 2016, it's successor in 2017 and it made major architectural changes to ensure longer term compatability, as well as other changes.

Developers cannot support legacy software forever, but in this case as an alternative is offered, which is the use of the website, there is a perfectly adequate solution.

Cisco001

Don't use the app.
Log in online with browser 

PHK

br1anst0rm said:

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Would you also still expect a 30 year old analogue mobile phone to be working on the current networks?
<\/p>

Or a 15 year old 3G phone to still work on 4G or 5G after the 3G switch off this\/next year?<\/p>","bodyRaw":"[{\"type\":\"rich_embed_card\",\"children\":[{\"text\":\"\"}],\"dataSourceType\":\"url\",\"url\":\"https:\/\/forums.moneysavingexpert.com\/discussion\/comment\/80026606#Comment_80026606\",\"embedData\":{\"recordID\":80026606,\"recordType\":\"comment\",\"body\":\"

This has turned into a conversation about the evolution of technology. 
<\/div>

The trouble is that the refrain always seems to be \\\"it's someone else's problem - or fault\\\".  The device-maker (Huawei) for not making the tablet update-able.  The operating-system provider (Google) for not continuing to provide security updates for Android 7.  The app provider (Three) for binning its old app and releasing a new one which isn't backwards-compatible.  Or my fault for buying a device and system which has become obsolete!<\/div>

Progress is wonderful and inevitable.  But it shouldn't be beyond the wit of man to develop and evolve the technology which we use and rely on in a more sustainable, less wasteful way.  I can still drive my 40 year old car.  My 20 year old washing machine still gets my clothes clean.  Why is my tablet virtually redundant after just 4 or 5 years?
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This has turned into a conversation about the evolution of technology.&nbsp;
<\/div>

The trouble is that the refrain always seems to be \\\"it's someone else's problem - or fault\\\".&nbsp; The device-maker (Huawei) for not making the tablet update-able.&nbsp; The operating-system provider (Google) for not continuing to provide security updates for Android 7.&nbsp; The app provider (Three) for binning its old app and releasing a new one which isn't backwards-compatible.&nbsp; Or my fault for buying a device and system which has become obsolete!<\/div>

Progress is wonderful and inevitable.&nbsp; But it shouldn't be beyond the wit of man to develop and evolve the technology which we use and rely on in a more sustainable, less wasteful way.&nbsp; I can still drive my 40 year old car.&nbsp; My 20 year old washing machine still gets my clothes clean.&nbsp; Why is my tablet virtually redundant after just 4 or 5 years?
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https://forums.moneysavingexpert.com/discussion/comment/80027323#Comment_80027323

Yes, wouldn't it be good if that were the case!

I'll pick another analogy. When FM radio broadcasts came in, radios still offered AM (long, medium and short wave) as well. When DAB became the latest step forward, radios still offered FM and AM. I now have a radio set which can receive internet radio… and DAB … and FM …(and if I look hard enough, possibly still AM too). That, in its way, is backwards compatibility. Picking up on the latest technology should not have to mean immediately dumping what has gone before. Progress requires transition. But this ought not to be the equivalent of going off a cliff.

However I recognise that the world is cynical as well as inefficient: planned obsolescence for commercial gain, and people who want new toys…

It's nothing to do with planned obsolescence.

AM broadcasting ceased years ago in the UK. Try watching BBC1 with an analogue TV.

The changes is firmware or software o  tablets and phones have a lot to do with securing them from the ever inventive thieves, hackers and scamners 

Is a lifespan of 5 years acceptable for a £200 tablet. Yes I think it is  

booneruk

br1anst0rm said:

This has turned into a conversation about the evolution of technology. 

The trouble is that the refrain always seems to be "it's someone else's problem - or fault".  The device-maker (Huawei) for not making the tablet update-able.  The operating-system provider (Google) for not continuing to provide security updates for Android 7.  The app provider (Three) for binning its old app and releasing a new one which isn't backwards-compatible.  Or my fault for buying a device and system which has become obsolete!

This is just what happens - if developers had to support every single OS version ever released (as well as the myriad of different devices) then the amount of work required from them would skyrocket  and innovation (using latest hardware features of newer devices, AI processing, fingerprint sensors, improved security) would be stifled.

Why would they spend more effort adding new features that only supported a few devices when they've already had to put in a monumental amount of effort testing and fixing bugs across the entire suite of devices and OS version variations ever released?

This is the same on any device - Android, iThing, PC, Mac.

Anyway, back to the original problem - isn't there a website for Three that the OP can still use on their tablet? - EDIT just read through to the end of this thread and seen someone else has made that suggestion!