EDF Billing

missile

EDF Billing is confusing (for me ). Can anyone explain?


It appears they have added HM Government payment £400 to the credit from my previous bill £387.65 to make refunds £787.65
By my arithmetic I should be £16.54 in debit not £1,204.19.

Am I missing something?

[Deleted User]

Check your Bank account. This topic is a frequent forum flyer: so far, no one has found EDF to be at fault.

https://forums.moneysavingexpert.com/discussion/6435220/edf-billing/p1

inspectorperez

I would venture to suggest that your bill is correct.

If you drill down into the supporting pages of your bill and add up the individual charges for gas and electricity (assuming dual fuel) plus VAT, I think you will find the total to be £2,172.19. The sum shown as "Your charges for this period" on page 1 is I believe after deducting the HMGov rebates of £400.

Then check your bank account and you should have received £400 plus repayment of the opening credit balance £387.65

Assuming the above to be so, then your balance outstanding is correctly shown at £1,204.19.

pochase

Apart from the £400 being deducted from your total energy usage, how do you work out a debt of £16,54?

Your credit at the beginning of the bill was refunded, so you stared out with 0 (387.65 with 367.65 refunded).

You paid £968, of which £400 were refunded to you leaving $568, but you used £1772.19, the difference is £1204.19.

Even if the £400 were not alocated the debit would be £804.19 and not 16.54. As it is the £400 are deducted by EDF before they show the final total. Easy to check, electricty plus gas are higher than the total.

The exact calculation is
Gas sub total + Electricty sub total + VAT - £400 = Total



 

missile

Thanks for your comments, it is a little clearer for me
please be advised:
Gas sub total + Electricity sub total + VAT - £400 = 1346.41 + 722.34 + 103.44 -400 = £1772.19

Please be advised, I have received 387.65 + 400 refunds into my Bank Account. 

pochase

You are writing yourself that the £400 was applied to your eenrgy use. So you are £400 better off for the energy bill you are paying and have received the EBSS.

Then you received £400 of the direct debit back into you bank account, that is a 0 game. You therefore only paid in total £568 in direct debit.

Still leaving you with the £400 your energy bill was reduced by.

That leaves you with an energy bill of 2172.19, which you paid £400 EBBS and £568 direct debit = £968

So 2172,19 minus your payment of 968 leaves you in debt by £1204.19, The bill is not easy to understand, but 100% correct.

Robin9

I haven't revisited https://forums.moneysavingexpert.com/discussion/6435220/edf-billing/p1   but there was a general theme in the many threads that the suppliers had to hastily introduce a billing scheme and they made the best of what they had for what was to be a short-term process.  In EDF's case the online account was quite clear with credits from the scheme and refunds to bank shown next to one another. The printed bill not quite so but all the info was there.

[Deleted User]

Why did you withdraw all your credit when we were just about to enter the Winter season? Your DD payment was too low even allowing for the £400 EBSS payment.

EBSS - £400 in from Govt in followed by £400 out to your Bank Account (included in the £787.65 refund)

The sum goes something like this:

£968 in + £387.65 credit - £787.65 refund = £568

Less charges of £1772.19

Amount Owed to Supplier = £1772.19 - £568 = £1204.19

missile

[Deleted User] said:

Why did you withdraw all your credit when we were just about to enter the Winter season? Your DD payment was too low even allowing for the £400 EBSS payment.

EBSS - £400 in from Govt in followed by £400 out to your Bank Account (included in the £787.65 refund)

The sum goes something like this:

£968 in + £387.65 credit - £787.65 refund = £568

Less charges of £1772.19

Amount Owed to Supplier = £1772.19 - £568 = £1204.19

I did not "withdraw all your credit" EDF did it 

My DD was too high last billing session and too low this. I did not set the amount EDF did. However, I would rather have money in my account.

pochase

What is your new DD that EDF requests?

They usally want you to repay tje debt within 6 months, that is £200. You were using slightly over £1400 electricty, which will not be much less in summer, and lets add £120 gas for summer. so £250 energy cost on top of the repayment.

That is £450 you will have to apy just to catch up by end  of summer, going into winter aagain with zero credit.

inspectorperez

Dolor said:

Why did you withdraw all your credit when we were just about to enter the Winter season? Your DD payment was too low even allowing for the £400 EBSS payment.

EBSS - £400 in from Govt in followed by £400 out to your Bank Account (included in the £787.65 refund)

The sum goes something like this:

£968 in + £387.65 credit - £787.65 refund = £568

Less charges of £1772.19

Amount Owed to Supplier = £1772.19 - £568 = £1204.19

EDF did exactly the same with me and I didn't ask for it.