lebara bad network system/data runs out too quickly/signal drops in and out

sorry to say im disappointed and returning to Giffgaff...already ive been charged £23 in 3weeks for top ups that have barely lasted more than couole days...
nightmare and I`m not a heavy user. Im returning to giffgaff @£10 month and had plenty of data and could make calls and access anything i wanted..
Intially they charged me £5 for the offer n this website too.....

Comments

  • datz
    datz Posts: 165 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    edited 29 April 2023 at 2:08AM
    sorry to say im disappointed and returning to Giffgaff...already ive been charged £23 in 3weeks for top ups that have barely lasted more than couole days...
    nightmare and I`m not a heavy user. Im returning to giffgaff @£10 month and had plenty of data and could make calls and access anything i wanted..
    Intially they charged me £5 for the offer n this website too.....

    Giffgaff runs on the O2 network, Lebara runs on the Vodafone network. As your thread title states "bad network system" and "signal drops in and out", it's worth doing your research to assess signal strength/performance at locations that matter to you (home/work/etc) before committing to a particular provider (or one of the MVNOs that run on their network).

    No idea why you would choose to pay £23 in 3 weeks for (data?) top-ups. You should have some idea of your usage level, and be able to find a service/package that caters to that. Lebara, amongst others, do offer some great deals, and at very competitive prices.

  • savergrant
    savergrant Posts: 1,522 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 29 April 2023 at 9:00AM
    I take it you signed up for the cheapest offer, 3gb data?
    If you use that up you are then charged 9p/mb, so £23 would give you another 2gb-ish.  For context giffgaff charge 10p/mb.  The giffgaff £10 plan is for 20gb pm, if lebara wanted to charge you £5 pm it is likely they were offering less data allowance.
    You say "I'm not a heavy user' but people will have very different concepts of what that means.
  • Data runs out too quickly?

    How much were you paying for and how much did you expect?

    I moved to Lebara on the £1.49 12GB deal. 

    Apart from taking longer than expected to set up and no visual voicemail it has been great. 

    Unlike giffgaff Lebara offer wifi calling which is a must these days IMO
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • molerat
    molerat Posts: 34,241 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 April 2023 at 9:20AM
    oldernonethewiser said:
    Unlike giffgaff Lebara offer wifi calling which is a must these days IMO
    On what seems to be a purely random basis, there is no way of knowing if it will be available until you try it.

  • molerat said:
    oldernonethewiser said:
    Unlike giffgaff Lebara offer wifi calling which is a must these days IMO
    On what seems to be a purely random basis, there is no way of knowing if it will be available until you try it.


    I have seen some posts about issues with it. Happy to report I had none as an iPhone user.  The good thing I suppose is that as it is a rolling 1 month contract you can leave easily.
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • jimjames
    jimjames Posts: 18,503 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 2 May 2023 at 8:05AM
    You certainly can't be a low user if you've used £23 in 3 weeks. I pay £6.90 (it was £1.30 for first 6 months) and get 12Gb of data for that so you must be using substantially more.

    BTW for reference data will not run out any quicker on one network than another, it is what you use and if you use more it will run out faster.
    Remember the saying: if it looks too good to be true it almost certainly is.
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