Refund issued to my closed bank account

piratesteve

Hi there, hope your keeping well. 

I was hoping somebody would be able to help me on this one.

I have been issued a refund from Amazon on April 2nd but my refund has gone into my closed account - it was a John Lewis partnership card who have now merged with new day. 

I have phoned Newday, John Lewis partnership card, HSBC who are the issuing bank and Amazon. John Lewis and HSBC keep giving me the run around and telling me to get in touch with each other because they can’t access my account. Amazon are the o my ones doing their best to find where my refund is. The refund is £838.80 and no one is giving me a clear answer. Amazon gave me a reference number to give to HSBC but they say they can’t do anything anc keep telling me to ring John Lewis and go keep telling me to ring HSBC. 

So you can see how frustrating this is being for me. I have no idea what I can do next to track my refund down. 

Does anybody know who I can get in touch with to sort this out please? 

I’ve also been into John Lewis’s fiance department and spoken to them and two HSBC banks and they’ve all done nothing and been very unhelpful.

I hope someone can guide me on what I can do next,

Many thanks,

Steve 🙂👍

ForumUser7

piratesteve said:

Hi there, hope your keeping well. 

I was hoping somebody would be able to help me on this one.

I have been issued a refund from Amazon on April 2nd but my refund has gone into my closed account - it was a John Lewis partnership card who have now merged with new day. 

I have phoned Newday, John Lewis partnership card, HSBC who are the issuing bank and Amazon. John Lewis and HSBC keep giving me the run around and telling me to get in touch with each other because they can’t access my account. Amazon are the o my ones doing their best to find where my refund is. The refund is £838.80 and no one is giving me a clear answer. Amazon gave me a reference number to give to HSBC but they say they can’t do anything anc keep telling me to ring John Lewis and go keep telling me to ring HSBC. 

So you can see how frustrating this is being for me. I have no idea what I can do next to track my refund down. 

Does anybody know who I can get in touch with to sort this out please? 

I’ve also been into John Lewis’s fiance department and spoken to them and two HSBC banks and they’ve all done nothing and been very unhelpful.

I hope someone can guide me on what I can do next,

Many thanks,

Steve 🙂👍

Sorry to hear this - have you raised a formal complaint with John Lewis finance? This would be my next step, given you've been given the run around (https://www.johnlewisfinance.com/credit-cards/partnership-card/contact-and-support-ec/make-complaint.html)

In the meantime, try this:

What happens if a refund is required to my card after it has become inactive e.g. need to return an item purchased before 6pm on 31 October 2022? In most circumstances, the refund will be returned to the original payment method so this will go back to your inactive Partnership Card. Please call John Lewis Financial Services Ltd to request for the credit to be refunded to your bank account. How a merchant processes the refund will determine if this can be applied to your old Partnership Card. For example, if a merchant requests a live authorisation as part of their refund process this will decline, and the refund will not be applied. You will need to contact the merchant directly for alternative refund options. ~ https://www.johnlewisfinance.com/credit-cards/partnership-card/contact-and-support-ec/partnership-card-changes.html

This link may be helpful too: https://www.johnlewisfinance.com/credit-cards/partnership-card/contact-and-support-ec.html

Good luck!

piratesteve

Many thanks for your reply and great help and advice 🙏 I will try these options and see how I get on. And yes, I went into a John Lewis store today and the lady was very friendly but said she couldn’t do anything at all to help me. I’m always to polite and told her I’d contact Amazon again. 

Again, many thanks for your help this evening 🙂👍

ForumUser7

@piratesteve - Did you manage to get sorted with this? If not, I saw an article on the guardian, which I'm hoping may help ~ https://www.theguardian.com/money/2023/may/18/i-cant-get-my-refund-as-john-lewis-mastercard-is-now-defunct

mgfvvc

I had no trouble ringing Partnership Card. They did check that I wanted support for the old card, not the new card. Once they'd done their checks they said "we can see you have a positive balance and we'll refund it". If you still haven't got it sorted, check you are ringing the right number? 0345 300 3833 is the number I called.