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Virgin (on the ridiculous) mobile rounding up RPI increase to 20.0%

a_q
a_q Posts: 22 Forumite
Part of the Furniture 10 Posts Combo Breaker
Just checking my bill, the increase seemed excessive. They declared a 17.3% increase by text message, but then applied 20.0%.

I thought I'd flag it up in case this is endemic.

I complained using the online chat, and ended up with a cheaper contract with more data, and 30 days notice. Go figure...

Not sure if they will refund me the 18p they overcharged last month though!
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