O2 increased my bill by 30% and tell me it is what it is

kyashars

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

powerful_Rogue

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

What do the T&C's of your contract say about price rises?

Dazed_and_C0nfused

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

Which phone did you get as part of the deal?

kyashars

Dazed_and_C0nfused said:

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

Which phone did you get as part of the deal?

Samsung s22 ultra 512gb i paid £770 in advance 

kyashars

powerful_Rogue said:

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

What do the T&C's of your contract say about price rises?

below is contract:

 If you signed up to this Agreement before 25 March 2021, the price change will work as follows: Each year, your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill.

Dazed_and_C0nfused

kyashars said:

powerful_Rogue said:

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

What do the T&C's of your contract say about price rises?

below is contract:

 If you signed up to this Agreement before 25 March 2021, the price change will work as follows: Each year, your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill.

But you originally said this,

My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase)

kyashars

Dazed_and_C0nfused said:

kyashars said:

powerful_Rogue said:

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS  I just want to see what can i do where to make complain please also because of the very poor reception i cant even make a complain about the customer service or calling them back so basically i can not call them  

What do the T&C's of your contract say about price rises?

below is contract:

 If you signed up to this Agreement before 25 March 2021, the price change will work as follows: Each year, your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill.

But you originally said this,
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase)

Sorry below is correct:

If you signed up to this Agreement on or after 25 March 2021, the price change will work as follows: Each year, your Monthly Subscription Charges will be subject to an annual increase by the RPI Rate plus an additional 3.9% which is applied at the same time. If the RPI Rate is negative, we’ll only apply the 3.9%. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. The increased amount will first appear on your April bill

southsidergs

It won't be a 30% increase anyway, as per experience someone has seen a bill with part month increases added for after the price increase & of course has went into full outrage mode quoting rubbish

kyashars

southsidergs said:

It won't be a 30% increase anyway, as per experience someone has seen a bill with part month increases added for after the price increase & of course has went into full outrage mode quoting rubbish

That's what i assumed but i called them and they said it is what it is 

datz

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS 

This sounds about right - I presume you received an annual increase in April 2022, and then again in April 2023?

April 2022: 11.7% (from a quick search)
April 2023: 17.3%

£30 * 1.117 * 1.173 = £39.30

These increases will likely be in your contract terms, so your chances of a successful complaint are limited. Check what you agreed to.

kyashars

datz said:

kyashars said:

Hi
My 24 month Contract started at 18-Feb-2022 for O2 £30 per month (inc. VAT) and they have increased my bill to £39 (%30 increase) and when i called them they said to me IT IS WHAT IT IS 

This sounds about right - I presume you received an annual increase in April 2022, and then again in April 2023?

April 2022: 11.7% (from a quick search)
April 2023: 17.3%

£30 * 1.117 * 1.173 = £39.30

These increases will likely be in your contract terms, so your chances of a successful complaint are limited. Check what you agreed to.

thanks it make sense, and it last time i get into 24 month contract  i always buy my handset thru ebay and sim only deals