EDF Fixed tariffs?

Katesaram

I took out a fixed tariff for gas and electricity with EDF which ends on 30 April 2023. My direct debits were based on an estimated energy usage of £1650. I got a letter at the beginning of April which states I owe EDF £740. They say they have charged me £150 for taking me off the fixed tariff (which I hadn't asked for) and had refunded me £500 in error, (not showing on my bank statements) and that I have got to pay for the previous tenant's last energy bill, from before I even moved in, as EDF cannot find them, and the money is due. I actually incurred £1230 of energy charges for last year. So by my reckoning, my direct debit should be around £1230/12. But EDF said no. They admit I am "on paper" on a fixed tariff, but they say that this does not mean my tariff is fixed, it just means that EDF have to send me notification when they change the amount they charge me for energy.
They said that I have to increase my direct debit to £254 from £141 to cover the increased charges. I said I didn't think this was legal, but they were adamant, so I made a complaint. They have now agreed to keep the direct debit at £141 per month, and to put me back on the fixed tariff until 1 November, but Ive still got to pay for the debt from before I moved in or became an EDF customer, the £150 for the tariff move, and the amount refunded to me which I haven't received. Then in November this will be reviewed, and that I will then be moved again, and will face another £150 charge. I am at my wit's end, doers anyone have any suggestions as to what to do now?

Mstty

Raise a complaint with them immediately 

I would suggest email so that all correspondence is tracked and if after 8 weeks you cannot reach a satisfactory conclusion with them or before then by requesting a deadlock letter you can take it to the ombudsman service

https://www.edfenergy.com/help-support/making-complaint

customer_correspondence@edfenergy.com

Be as factual as you can go through bank statements and list all the debits taken and credits if any and do all your sum for kWh and price per kWh used and present this in the correspondence.

Bigphil1474

Can't see how you are liable for the previous tenants debt (unless you own the property?), so that should be a non-starter. Can you ask them to check where they refunded the money to - bank details , date etc. Should be easy to track for them.

Are you in a managed property - presumably provided meter readings on move in etc. Maybe check with your landlord.