Two broadband lines, different speeds

satanloans

I would say today there is little need to throttle usage at these speeds so surely must be a quality issue causing a slight bottleneck. FYI, the first line they connected me to in the mass of wires, was sparking inside the wall hence why my first 24 hours was somewhat iffy broadband. They changed to another wire on the loom (apartment block) and the problem was solved. Hope my new post gets this many responses

TikTok90

@iniltous
Not sure what you were expecting in the way of stats but hope this helps.  Seems everything is fine with the line so I guess it must be something to do with the equipment the line is connected to in the cabinet or at the exchange.

iniltous

Try entering this URL in your browser 
192.168.1.1
Navigate to the router connection statistics 

TikTok90

@iniltous
My router doesn't give anything useful, just internal traffic.  It isn't an ISP router.

iniltous

I would be surprised if your router doesn’t have a connection statistics page , because VDSL/FTTC  is a rate adaptive system , the speed provided is a result of length/ quality of the line , the line statistics dictate the speed the modem has synced , it’s a pretty fundamental function .
You could connect your ISP supplied router and check the stats from that , if the VF router also provides a slower service than your TT service.

If you are unable or unwilling to try this , then there really  isn’t much more to be done , it’s worth saying that most mainstream ISP’s will only support the router they supply , so when you contacted Vodafone, if it were this third party router connected, it’s no surprise that they were not particularly interested in this issue, if  the service works but possibly not at well as it could, it could be this third party equipment, either faulty or incorrectly set up, hence your ISP reticence to get involved, but as already stated , there may not be a fault anyway , it may simply be the VF line isn’t as good 

[Deleted User]

iniltous said:

I would be surprised if your router doesn’t have a connection statistics page , because VDSL/FTTC  is a rate adaptive system , the speed provided is a result of length/ quality of the line , the line statistics dictate the speed the modem has synced , it’s a pretty fundamental function .
You could connect your ISP supplied router and check the stats from that , if the VF router also provides a slower service than your TT service.

If you are unable or unwilling to try this , then there really  isn’t much more to be done , it’s worth saying that most mainstream ISP’s will only support the router they supply , so when you contacted Vodafone, if it were this third party router connected, it’s no surprise that they were not particularly interested in this issue, if  the service works but possibly not at well as it could, it could be this third party equipment, either faulty or incorrectly set up, hence your ISP reticence to get involved, but as already stated , there may not be a fault anyway , it may simply be the VF line isn’t as good 

OP has already said they have an EdgeRouter X which doesn't contain a modem and therefore will have no line statistics at all - routers know nothing about the line speed - only modems.

If OP wants to check they'll need to access the webpage of the modem - if it has one - and without knowing what modem they have it is difficult to advise but typically modems use 192.168.100.x subnet.

TikTok90

Thanks @[Deleted User]. I have a Vigor130, which I can only access by disconnecting my network.  Don't know that I will get much more out of it even if I do that.  Someone suggested I turn off QoS which as helped a bit.  I'm now getting nearer 30Mbps.  Will see how much screaming ensues when one of the kids decides to download something in the middle of the day!  I think I'm going to leave this one now, not sure I'll get any further.